Claims Governance Specialist

Job Summary

• You will join the Claims function in serving as the role of Claims Governance Specialist, assisting the team manager to ensure good governance and managing risks across the department, and compliance with all Local and Group policies and regulatory requirements
• You will help collaborating with the claims team to support the delivery of a customer focused yet policy compliant claims operation

Job Accountabilities

• Work with the Local, Regional and Group Claims teams on governance matters
• Communicate and implement the Global Claims Guidelines and other Local and Group policies and regulatory requirements
• Participate in projects and provide advice on customer focused but policy compliant best practice solutions
• Maintain department best practices/guidelines/training materials for Claims operational procedures
• Monitor policy adherence, identify breaches and issues, and assist with mitigating actions.
• Conduct annual gap assessments and risk assessments to policy requirements and assist with action plans to close gaps
• Provide support to the Claims team on governance matters
• Manage claims authority delegations and issue Letters of Authority
• Handle Compliance, Risk Management, Group Audit, external audit enquiries and facilitate audits/reviews
• Participate in governance meetings and prepare regular and ad-hoc management reports

Job Qualifications

• University graduate
• At least 3 years claims related experience in the insurance industry
• Analytical and detail-oriented
• Proactive with a customer focused and continuous improvement mindset
• Good relationship/stakeholder management and communication skills
• Participate in meetings with the management team and handle conflicting views
• Proactive, self-organized, with good planning skills and ability to manage deadlines
• Able to work independently with minimal supervision
• Good report writing and presentation skills
• Good command of written & spoken English & Cantonese

Why Zurich

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? 

We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great! 
Join us as we constantly explore new ways to protect our customers and the planet.
 

• Location(s):  HK - Hong Kong