Claims Officer (Motor)

Job Summary

• With moderate supervision to manage standard own damage claims, Third-Party Property Damage (TPPD) & Recovery cases in the most effective, efficient way whilst delivering a customer centric claims service in a manner which supports Zurich Basics

Job Accountabilities

• Promptly handle first party claims taking responsibility to resolve all enquiries from both customer and external contacts to ensure delivery of a focused claims service
• Follow up on new cases with key role in handling own damage, TPPD & Recovery cases
• Develop a claims case strategy to ensure that appropriate reserves are assigned with investigations conducted and appropriate suppliers engaged
• Acquire and efficiently organize the relevant evidence and information to accurately assess the value of the claim and to recognize potential fraud / recovery indicators
• Review, resolve and proactively finalize claims within authority limits ensuring settlement at an optimum level
• Adhere to local regulatory and governance requirements throughout the life of the claim to ensure that we make decisions using the right standards
• Refer to customer specific claims handling protocol and/or customer proposition service charter to ensure that we understand & fulfill the needs and expectations of our customers

Job Qualifications

• Degree / Associate Degree / Diploma holder or equivalent working experience
• ANZIIF/ACII would be an asset
• Knowledge of claims agreements and interpretation of policy cover
• Technical Knowledge on motor products and services
• Good command of English and Chinese in both written and spoken
• Customer-oriented with excellent communication and interpersonal skills
• Strong team player, willing to learn, able to work independently and under pressure
• Self-motivated, analytical and detail-minded in problem solving
• Strong sense of responsibility with high level of integrity and trust
• Desire to learn and be flexible to business change
• Candidates with different levels of relevant experience will be considered for different positions
• Candidates with no claims handling experience will also be considered

Why Zurich

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? 

We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great! 
Join us as we constantly explore new ways to protect our customers and the planet.
 

• Location(s):  HK - Hong Kong