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Customer Care Consultant (General Insurance)


Job Responsibilities

  • Ensure all enquiries (hotline and written) received from external customers, direct sales force agents, intermediaries, brokers and other business partners are handled and resolved within the performance and quality standards
  • Provide quality service to our internal and external customer
  • Handle customer complaints and ensure all the cases received are adequately investigated, follow through and settled up to customers’ satisfaction
  • Support ad-hoc projects and special tasks such as UAT, marketing campaign or product launch etc
  • Assist senior staffs to prepare management report
  • Develop effective working relationships with colleagues and across the other regions to ensure alignment of best working practice
  • Log and report respective data timely and accurately, if applicable


Job Requirements

  • Bachelor’s degree with minimum 1 year experience in customer service or call centre in General Insurance / banking industry
  • Good knowledge of the General Insurance product and operations is preferable
  • IIQE Paper 1 and 2 are required
  • Good organizational and time management skills whilst working accurately and to deadlines
  • Customer focus and customer oriented
  • Strong complaint handling skills
  • High proficiency in spoken and written English, Cantonese & Mandarin
  • Proficiency in Word, Excel and Powerpoint
  • Fresh graduates are also welcomed


Are you interested in working for a company that values its people and put's its customers and employees at the heart of everything we do? Are you looking for growth opportunities beyond simply a career? Then Zurich could be just the place for you!


Our people are the heart & soul of Zurich. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together! 

Our ambition is to become one of the most responsible and impactful businesses in the world. To get there we hire and develop the best talent available. With Zurich, you can expect to work on challenges that will help you grow and to collaborate with a diverse and inclusive global team. 

People are Zurich’s most important asset. Their varied skills, perspectives and experiences drive innovation. And they reflect the breadth and diversity of our customers, suppliers, communities and investors around the world. We are committed to attracting and retaining talented individuals from a variety of backgrounds and experiences. Zurich does not discriminate based on race, ethnicity, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. 



  • Location(s):  HK - Hong Kong 
  • Schedule: Full Time

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