Share this Job
Apply now »

Customer Experience Designer


As a Customer Experience Designer, you will be responsible for creating satisfying or compelling experience for our customers, with a primary focus on Self-service experience.


Job Accountabilities:

  • Work closely with stakeholders to understand and realize the customer and business needs
  • Support the design of cross-channel customer experience
  • Design wireframes, user journeys, mock-ups, components and prototypes for our digital platforms
  • Able to work independently with strong creative design concepts, positive and good learning attitude
  • Contribute to usability testing planning activities and able to provide usability testing insights
  • Adhere to style and branding standards and be detail focused


Job Qualifications:

  • Degree or diploma holder in Interface Design, Interaction Design, Human Computer Interaction or related disciplines
  • Fluent in Cantonese and English both written and verbally
  • 5 years solid experience as an CX designer and/or UI/UX designer specializing in web and web portal design experience
  • Strong story-telling skills on layout presentation, decisions and rationale
  • Knowledge of design tools (Sketch, InVision, Adobe Creative Suite)
  • Knowledge in latest web standards, HTML and CSS
  • A self-motivated team player who excels in a collaborative environment
  • Proactive, with a strong sense of personal accountability



Are you interested in working for a company that values its people and put's its customers and employees at the heart of everything we do? Are you looking for growth opportunities beyond simply a career? Then Zurich could be just the place for you!


Our people are the heart & soul of Zurich. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together! 

Our ambition is to become one of the most responsible and impactful businesses in the world. To get there we hire and develop the best talent available. With Zurich, you can expect to work on challenges that will help you grow and to collaborate with a diverse and inclusive global team. 

People are Zurich’s most important asset. Their varied skills, perspectives and experiences drive innovation. And they reflect the breadth and diversity of our customers, suppliers, communities and investors around the world. We are committed to attracting and retaining talented individuals from a variety of backgrounds and experiences. Zurich does not discriminate based on race, ethnicity, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. 



  • Location(s):  HK - Hong Kong

Apply now »