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Customer Experience Officer (Property & Casualty)


Job Accountabilities

  • Support customer journey mapping and ensure a structural improvement of the customer satisfaction with services based on the customer journey maps
  • Conduct analysis and research on customer's behaviors to generate insights and identify future opportunities to refine the design of customer experience
  • Assist in maintaining project documentations and progress monitoring
  • Provide support to ad-hoc projects


Job Qualifications

  • Bachelor degree in Communication, Marketing, Social Science, Psychology, or related discipline
  • High energy, self-motivated and ability to thrive in a fast-paced working environment with a customer focused attitude
  • Ideally 1 to 2 years of experience in insurance and customer service; fresh graduates will also be considered



Are you interested in working for a company that values its people and put's its customers and employees at the heart of everything we do? Are you looking for growth opportunities beyond simply a career? Then Zurich could be just the place for you!


Our people are the heart & soul of Zurich. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together! 

Our ambition is to become one of the most responsible and impactful businesses in the world. To get there we hire and develop the best talent available. With Zurich, you can expect to work on challenges that will help you grow and to collaborate with a diverse and inclusive global team. 

People are Zurich’s most important asset. Their varied skills, perspectives and experiences drive innovation. And they reflect the breadth and diversity of our customers, suppliers, communities and investors around the world. We are committed to attracting and retaining talented individuals from a variety of backgrounds and experiences. Zurich does not discriminate based on race, ethnicity, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. 



  • Location(s):  HK - Hong Kong

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