Manager, Change & Execution

We are seeking a highly capable individual to succeed the Lead of the “Change & Execution” Team for HKBU GI. This candidate should be comfortable operating in a consulting-like setting and work closely with a manager who has a consulting background, as well as C-suite and EXCO members, particularly with the HKBU GI CEO. A high level of professionalism is required at all times.

The ideal candidate needs a strong character to drive transformation within HKBU GI, even when facing significant resistance across departments. He/She should be able to respectfully challenge existing procedures and suggest more efficient methods.

Job Responsibilities:

• Define business problems, proposed solutions, and success criteria
• Generate multiple approaches, analyze their pros and cons, and engage stakeholders for decisions
• Prepare strategic questions and materials for senior stakeholders' decisions
• Lead meetings to update Exco on progress and decision requirements
• Chair of Customer Experience & Simplify Exco, implement small changes to enhance customer experience
• Work Closely with C-suite, conduct weekly/ biweekly 1:1 meeting with managers 
• Develop Target Operating Models and design customer journeys for each touchpoint, including UX/UI design and communication layout improvements
• Engage in detailed work and respond to detailed questions from EXCO members

Job Responsibilities:

• Work experience in Consulting firm and transformation background is required  
• • Eager to lead and excel 
  • Independent, logical thinker with structured and organised methods
  • Capable of initiating any programme from scratch starting from a messy state
  • Can-do mindset, experienced in driving change despite resistance
• Excellent problem-solving abilities – capable of creating an approach, providing recommendations, and outlining concrete steps without much guidance
• Experience in a consulting environment, transformation projects, or international programme management is necessary. Familiarity with digital environments is strongly preferred.
• Adaptability and learning by doing in new contexts are crucial. Interest in Customer Experience design, Process Re-engineering, Digital technology, and AI is important.
• Passionate about customer experience touchpoints, digital changes, and incorporation of AI elements

Why Zurich

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? 

We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great! 
Join us as we constantly explore new ways to protect our customers and the planet.
 

• Location(s):  HK - Hong Kong