Underwriting Services Officer (General Insurance / Commercial)

Job Summary

• Manage both pre-and post-bound activities for the assigned accounts, defined as standard/tacit renewals or with low complexity
• Provide support to the underwriter in the areas of underwriting operations, procedures, policy endorsement and policy issuance
• Interact on a daily basis with brokers and customers for their assigned accounts to assure that all aspects and deadlines of delivery are fulfilled
• Manage and resolve issues related to policy issuance and is responsible for the follow up of premium payment, claims flow and cash collection

Job Accountabilities

• Responsible for handling of corporate submissions and ad hoc operation supporting tasks
• Participate in computing rates and premiums for policies, compiling appropriate declarations, coverage forms, national/local forms, and optional endorsements, to complete the assigned policies; reviewing risk in support of underwriting decisions
• Prepare material for Underwriting decision
• Support underwriters and relationship leaders in the negotiation of service level agreements with customers and brokers in non-standard renewal.
• Interact on a daily basis with brokers and customers
• Attend internal and external meetings and monitor the service relevant business decisions made at meetings to ensure each decisions are acted upon in accordance with the outcome of the meeting
• Is able to handle the daily work and tasks of a domestic customer with low complexity/standard renewals with occasional support from a more senior colleague or underwriter
• Follow up and manage on cash collection

Job Qualifications

• Degree / Diploma or above
• Minimum 2 years working experience in General Insurance program
• Previous working experience in underwriting an advantage
• Capable of communication in English; both in writing and speaking
• Good communication skill with quicker turnaround time and priority management skill
• Open minded, ability to work with people from different backgrounds, countries and cultures
• Eager to learn and discover new technical matters
• Good knowledge in using various office computer software, MS Word, Excel, power point
• Attention to detail (important for both for IT systems and policy documentation)
• Ability to anticipate and to proactively look for the necessary information
• Ability to deliver technical messages to colleagues located abroad

Why Zurich

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? 

We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great! 
Join us as we constantly explore new ways to protect our customers and the planet.
 

• Location(s):  HK - Hong Kong