Insurance Specialist - Zurich Asuransi Indonesia

Job Accountabilities - Key Accountabilities

• Sells the organization's propositions to new and existing clients.
• Acts as the customer's point of entry into the Zurich organization takes responsibility for the customer experience with Zurich, resolving and -or escalating their issues and keeping oversight of service delivery to the customer to ensure service expectations are fulfilled at all stages of the process (e.g. claims, invoicing).
• Shows good understanding of the customer needs and applies advanced customer interaction skills.
• Identifies customer needs and advises on propositions suggests additional offerings to existing clients (cross-selling).
• Makes sure that quotations are issued (eventually with the help of a customer service team) promptly and in an accurate manner, maintains data integrity within relevant systems. Shows expected sales behavior while fully adhering to local organization standards and processes.
• Supports specific marketing campaigns provides input and actively contributes to the enhancement of the organization's products, services and processes.
• Works closely with other organizational units, provides training and participates in projects as appropriate.