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Senior Business Development Relationship Leader


Zurich is looking for a highly skilled Senior Business Development Relationship Leader II for our Direct Markets Sales and Distribution team.  In this role, you would manage highly complex relationships of multiple strategic warranty channel partners that are of critical importance and are very complex regarding geographic reach, customer segments or products, or by the number of stakeholders involved and require a very high frequency of interaction.


This advanced senior sales leader will be responsible for developing the F&I portfolio to reach defined business goals and agent satisfaction.  This position will be responsible for leading and managing select high complexity sales opportunities within the Direct Markets organization, analyzing market trends, making and/or supporting recommendations and help grow the warranty business that will help exceed revenue goals, hit profitability targets and grow our market share.


The ideal candidate should have the ability to sell at a high level, collaborate and build relationships with executive internal and external stakeholders and uncover new sales opportunities in specific verticals.


We are flexible with the location and this position can be located in/near one of our major Zurich offices..


  • Manage the overall business relationship with key Agency(s) in order to drive new business and customer satisfaction.
  • Drive retention and business development by identifying strategic opportunities or issues and taking the necessary actions.
  • Oversee end to end processes to ensure an exceptional customer experience.
  • Work closely with field sales and service staff to gather feedback on challenges and opportunities with individual agencies, identify systemic issues and opportunities, initiate action plans to drive retention and business development.
  • Work cross-functionally to contribute to the development of business processes and lead the implementation of sales and distribution systems, process and service improvements.
  • Collaborate with key leaders in business operations, claims, IT, field sales & service, and other departments as required to enable execution of agreed plans.
  • Channel ideas, opportunities, and complaints to appropriate department leader and follow-up on any resulting actions.
  • Maintain close relationships with key Agency stakeholders including effective communication of Zurich messages.
  • Develop effective annual plans to grow the business and to ensure all relevant parts of Zurich Direct Markets and the Agency(s) have a good knowledge of each other’s organization, business plans and processes.
  • Identifies global opportunities and leverages global resources to capitalize on them, if needed.
  • Actively promote Zurich Direct Markets products & services to key Agency management, and represent the Agency internally at Zurich Direct Markets meetings.
  • Build and maintain close relationships with key leaders in agency to manage and (where applicable) negotiate terms of business.
  • Support and / or execute specific initiatives such as sales campaigns, feedback to improve service delivery etc.
  • Monitor performance of assigned Agents against expectations, identifies performance gaps, define actions or make recommendations to Direct Markets leadership.


Basic Qualifications 
• Bachelors Degree and 8 or more years of experience in the Relationship Management area
• High School Diploma or Equivalent and 10 or more years of experience in the Relationship Management area

• 6 or more years management or senior level experience in product/ service/ manufacturing/ financial/ legal
• Experience of working at global, strategic and operational levels
• Experience of leveraging global resources to capitalize on them
• Experience in managing profitable, external strategic relationships

Preferred Qualifications

  • Combination of 8 or more years of experience in the warranty or insurance industry and/or B2B sales/relationship management
  • Strong negotiation skills, influential mgmt. skills, ability to interact with the C-Suite
  • Knowledge in risk assessment, thought leadership, delivering risk insights
  • Strong strategic planning and execution skills
  • Experience in Managerial Finance, Management Development, Business Strategy and Planning
  • Customer Relationship Management technology experience
  • Extensive market facing experience and an understanding of Advisor needs, value chains, and business drivers
  • Experience performance guarantees of assigned clients
  • Ability to help clients/Advisors understand the need of data interfaces and reporting outcomes


As a condition of employment at Zurich, employees must adhere to our COVID-related health and safety protocols (https://www.zurichna.com/careers/faq), including, without limitation, a requirement that employees attest as to their vaccination status with a YES/NO, and upload proof of vaccination status, or negative COVID test results when allowable, to a third-party vendor. These are continuously re-evaluated and the requirements may change at any time. 


A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.


As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet 


Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 


Location(s): AM - Kansas Virtual Office, AM - Overland Park, AM - Texas Virtual Office, AM - Pennsylvania Virtual Office

Remote Working: Yes

Schedule: Full Time


Linkedin Recruiter Tag: #LI-LB1 

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