IT Desktop Support Specialist

IT Desktop Support Specialist

(late shifts)

Place of work: Cracow

Purpose:

This position will provide technical support to users of computers, software and hardware running the Windows operating systems. These individuals can solve both hardware and software problems, diagnose and resolve network connectivity problems, and help with product updates. This important support role demands knowledge that is current and applicable to the user's environment. 

Responsibilities: 

• Provides comprehensive and expanded first and second level help desk support for IT incidents, problems and service requests. 
• Installs, upgrades, supports and troubleshoots Windows 11 or newer, Microsoft Office products and any other authorized desktop applications in line with Zurich standards. 
• Provides laptop and printer, telephony and software support/troubleshooting. 
• Maintains and troubleshoots business applications and computers remotely. 
• Manages tickets via SNOW tool including escalations 
• Resolves problems escalated from within the Help Desk local function and Desktop Support area providing resolution knowledge and feedback to less experienced staff.  
• Develops and implements continuous service improvement initiatives and knowledge sharing/gathering initiatives.   
• Provides evidence to local IT Risk Controls 

Candidate’s profile: 

• Experience as an IT supporter (multicultural environment experience would be an asset). 
• Technical knowledge in hardware area (laptop) is must. 
• Familiar with administration of some of the following products: MS office, Office365, Outlook, Microsoft Intune, Azure, Windows 11 and other MS based systems, (SAP would be an asset). 
• Areas of network (basic switching, routing, VPN) and Server systems, storage, security/patching and application deployment would be an asset. 
• Communicative level of English skills. 
• Good verbal and written communication skills. Proactive approach. 
• Ability to work in a team or independently and communicate effectively. 
• Availability for late shift assignment (11:00-19:00 & 14:30-22:00) 
• Readiness for 12 months contract with prospect for permanent employment. 

We offer:

• real life opportunities to develop and grow with us and contribute to the world around us
• competitive salaries, language allowance and an employee benefits package that includes among others medical insurance, life insurance and sport-card
• annual bonus depending on company annual results and individual performance
• wide range of learning programs and personal development opportunities including also possibility to apply for up to 80% of educational trainings reimbursement
• referral awards
• online fitness trainings
• possibility to work from home
• nice and friendly atmosphere

Who we are:

Zurich Insurance Group (Zurich) is a leading multi-line insurer serving people and businesses in more than 200 countries and territories. Founded 150 years ago, Zurich is transforming insurance. In addition to providing insurance protection, Zurich is increasingly offering prevention services such as those that promote wellbeing and enhance climate resilience. Reflecting its purpose to ‘create a brighter future together,’ Zurich aspires to be one of the most responsible and impactful businesses in the world. It is targeting net-zero emissions by 2050 and has the highest-possible ESG rating from MSCI. In 2020, Zurich launched the Zurich Forest project to support reforestation and biodiversity restoration in Brazil. The Group has about 60,000 employees and is headquartered in Zurich, Switzerland. Zurich Insurance Group Ltd (ZURN), is listed on the SIX Swiss Exchange and has a level I American Depositary Receipt (ZURVY) program, which is traded over-the-counter on OTCQX. Further information is available at www.zurich.com.

In March 2016 we established a Shared Service Centre in Kraków, in Poland to support our global strategy. It is from this location that we have created a global shared service platform, focusing on advanced business functions such as financial accounting and reporting, planning and performance management, ICFR testing, financial systems management as well as HR integrated talent management operations.

This role is related to the key area of Zurich’s activity in Kraków. We are committed to complete the recruitment process as soon as possible, however in some occasions it may take up to 6 months and the requirements for the position may be subject to some clarification or modification during the recruitment process.