ITMO Senior Specialist

ITMO Senior Specialist

(Data Analyst & Learning Administrator) 

Place of work: Cracow

About the role:

The Group Technology & Operations (GTO) Capability Building Team is responsible for capability and skill development across the GTO function and driving Digital Transformation upskilling across the Zurich group. The team is looking for a Data Analyst & Learning Administrator to support the teams mandate through building and administering training programs, manage operational processes or capability development tools and provide reporting services.

Responsibilities:

As a Data Analyst & Learning Administrator for the GTO Capability Building Team, your main responsibilities will include, but not necessarily be limited to, the following:

• Manage operational processes and provide reporting data for GTO Capability development tools.
• Administration and management of our global learning experience platform MyDevelopment
• Actively manage training programs and learners, ensuring that queries/issues are resolved, classroom training attendance is recorded, user engagement is reported and billing data is recorded
• Support in the development and maintenance of PowerBI dashboards, and handle reporting and analysis to support KPIs, including advanced data analysis via Excel.
• Collect, organize, and study data to present meaningful findings and design data models for business decision-making, offer data visualizations and storytelling, and troubleshoot data solution issues (with internal coaching)
• Ensure data integrity and accuracy through regular audits, identify process improvement opportunities, and recommend solutions.

Candidate’s profile:

• Fluent English 
• Min. 2-3 years of experience in learning & development operations 
• Experienced in Data Reporting and Analytics (advanced in Excel)
• Ability to work in a virtual team with a high level of autonomy
• Good interpersonal skills and the confidence to deal with stakeholders
• Experience with Agile Ways of Working or the desire and mindset to work in a fast paced, agile environment
• Experience in continual improvement, Agile delivery, or HR (Human Resources) role
• Proficiency in MS Office Suite and O365

Additional skills that would be beneficial:

• Data literacy (basic understanding of PowerBI or similar tools)
• Knowledge of Data Analytics Tools & Techniques
• Knowledge in Python, DAX, or/ and R
• Training Design and Build
• Knowledge of Jobs Catalogs and Skills Frameworks

We offer:

• Real life opportunities to develop and grow with us and contribute to the world around us
• Competitive salaries, language allowance and an employee benefits package that includes among others medical insurance, life insurance and sport-card
• Annual bonus depending on company annual results and individual performance
• Wide range of learning programs and personal development opportunities including also possibility to apply for up to 80% of educational trainings reimbursement
• Referral awards
• Onsite fitness trainings
• Fresh fruits at the office
• Possibility to work from home
• Nice and friendly atmosphere

Who we are:

Zurich Insurance Group (Zurich) is a leading multi-line insurer serving people and businesses in more than 200 countries and territories. Founded 150 years ago, Zurich is transforming insurance. In addition to providing insurance protection, Zurich is increasingly offering prevention services such as those that promote wellbeing and enhance climate resilience. Reflecting its purpose to ‘create a brighter future together,’ Zurich aspires to be one of the most responsible and impactful businesses in the world. It is targeting net-zero emissions by 2050 and has the highest-possible ESG rating from MSCI. In 2020, Zurich launched the Zurich Forest project to support reforestation and biodiversity restoration in Brazil. The Group has about 60,000 employees and is headquartered in Zurich, Switzerland. Zurich Insurance Group Ltd (ZURN), is listed on the SIX Swiss Exchange and has a level I American Depositary Receipt (ZURVY) program, which is traded over-the-counter on OTCQX. Further information is available at www.zurich.com.

In March 2016 we established a Shared Service Centre in Kraków, in Poland to support our global strategy. It is from this location that we have created a global shared service platform, focusing on advanced business functions such as financial accounting and reporting, planning and performance management, ICFR testing, financial systems management as well as HR integrated talent management operations.

This role is related to the key area of Zurich’s activity in Kraków. We are committed to complete the recruitment process as soon as possible, however in some occasions it may take up to 6 months and the requirements for the position may be subject to some clarification or modification during the recruitment process.