ITMO Specialist (Learning Services Specialist / Junior Learning Coordinator)

ITMO Specialist

(Learning Services Specialist/ Junior Learning Coordinator) 

Place of work: Cracow

About the role:

Zurich Commercial Insurance (CI) is dedicated to fostering a culture of continuous learning, improving employee skills, and promoting organizational growth. The Global CI Academy Team, established in 2018, plays a crucial role in this mission. As a Junior Learning Coordinator, you will support the team in executing our learning initiatives and providing cutting-edge development opportunities for our employees. This is an entry-level role ideal for individuals who are passionate about learning and development and eager to grow their career in a global insurance company.   

Responsibilities:

• Coordinate Course Logistics: Schedule and agree on course dates and times with Program Managers and facilitators.
• Maintain Course Master list: Update and manage the Global CI Academy courses master list.
• Manage Registrations: Set up registration pages, handle nominations, and manage participant lists on the Learning Management System.
• Prepare Course Materials: Develop course descriptions, outlines, and necessary documentation.
• Facilitate Communication: Draft and send nomination and registration emails, and manage communications with participants.
• Organize Internal Speakers: Coordinate and invite internal speakers and participants.
• Conduct Sessions: Start, stop, and manage session recordings, breakout rooms, and Q&A sessions.
• Distribute Materials: Share necessary files and materials with participants and instructors.
• Evaluate Feedback: Collect and analyze feedback, and update records with attendance and feedback scores.
• Store and Organize Files: Manage and store related files, including recordings and shared documents, on document-sharing platforms like SharePoint and MS Teams.
   

Candidate’s profile:

• Extensive experience with Microsoft Teams, including managing breakout rooms and troubleshooting technical issues.
• Strong organizational skills to manage end-to-end webinar processes.
• Ability to coordinate multiple stakeholders, including internal speakers, external coaches, and participants.
• Excellent written and verbal communication skills for drafting emails, setting up speaker calls, and moderating sessions.
• English skills – fluent written and spoken (C1 level)
• Strong focus on participant satisfaction and ability to handle troubleshooting and support efficiently.
• Ability to adapt to changing requirements and unexpected challenges, ensuring smooth delivery and continuous improvement of webinar processes.
• Readiness for 12 months contract with prospect for permanent employment.

We offer:

• Real life opportunities to develop and grow with us and contribute to the world around us
• Competitive salaries, language allowance and an employee benefits package that includes among others medical insurance, life insurance and sport-card
• Annual bonus depending on company annual results and individual performance
• Wide range of learning programs and personal development opportunities including also possibility to apply for up to 80% of educational trainings reimbursement
• Referral awards
• Onsite fitness trainings
• Fresh fruits at the office
• Possibility to work from home
• Nice and friendly atmosphere

Who we are:

Zurich Insurance Group (Zurich) is a leading multi-line insurer serving people and businesses in more than 200 countries and territories. Founded 150 years ago, Zurich is transforming insurance. In addition to providing insurance protection, Zurich is increasingly offering prevention services such as those that promote wellbeing and enhance climate resilience. Reflecting its purpose to ‘create a brighter future together,’ Zurich aspires to be one of the most responsible and impactful businesses in the world. It is targeting net-zero emissions by 2050 and has the highest-possible ESG rating from MSCI. In 2020, Zurich launched the Zurich Forest project to support reforestation and biodiversity restoration in Brazil. The Group has about 60,000 employees and is headquartered in Zurich, Switzerland. Zurich Insurance Group Ltd (ZURN), is listed on the SIX Swiss Exchange and has a level I American Depositary Receipt (ZURVY) program, which is traded over-the-counter on OTCQX. Further information is available at www.zurich.com.

In March 2016 we established a Shared Service Centre in Kraków, in Poland to support our global strategy. It is from this location that we have created a global shared service platform, focusing on advanced business functions such as financial accounting and reporting, planning and performance management, ICFR testing, financial systems management as well as HR integrated talent management operations.

This role is related to the key area of Zurich’s activity in Kraków. We are committed to complete the recruitment process as soon as possible, however in some occasions it may take up to 6 months and the requirements for the position may be subject to some clarification or modification during the recruitment process.