ITMO Specialist

ITMO Specialist

(Learning Administration Specialist)

Place of work: Cracow

About the role:

You will be responsible for supporting the development, execution and maintenance of the Global Commercial Insurance Academy (GCIA) micro and macro learning programs and solutions. You will be coordinating the processes and activities with our online learning platform provider on the day-to-day aspects related to the MyDevelopment learning experience platform (LXP). At the times you will be supporting L&D program managers with all activities related to training organization and logistics, end to end.

Responsibilities:

• Implements, maintains and enhances learning solutions in MyDevelopment (LXP)
• Provides assurance that the CI Academy business operates effectively, and in accordance with agreed team internal and HR global rules and frameworks
• Provides and conducts reviews of existing learning content and materials through effective liaison between team members, external learning vendors and internal subject matter experts (SMEs)
• Assists in the development and maintenance of CI Academy procedures manuals
• Contributes to the on-going development, implementation and maintenance of governance tools and quality control review processes, where appropriate
• Contributes to the development of business effectiveness through monitoring of activity and making recommendation for change/remedial action
• Supports analysis activity with respect to quality outcomes
• Supports the live learning events organisation, conduct and post work.
   

Candidate’s profile:

• University degree  

• English C1
• Min. 1-2 years of experience in HR/learning & development operations/quality management
• Excel on intermediate level
• Working knowledge of Office365
• High accuracy and attention to details
• Strong planning and organizational skills
• Ability to work under pressure and to complete tasks while concurrently managing multiple projects, internal work, and end-user support 
• Team player and service / customer mindset; self-directed, is used to / can work as part of a virtual team, curious and eager to develop and learn  

We offer:

• Real life opportunities to develop and grow with us and contribute to the world around us
• Competitive salaries, language allowance and an employee benefits package that includes among others medical insurance, life insurance and sport-card
• Annual bonus depending on company annual results and individual performance
• Wide range of learning programs and personal development opportunities including also possibility to apply for up to 80% of educational trainings reimbursement
• Referral awards
• Onsite fitness trainings
• Fresh fruits at the office
• Hybrid work
• Nice and friendly atmosphere

Who we are:

Zurich Insurance Group (Zurich) is a leading multi-line insurer serving people and businesses in more than 200 countries and territories. Founded 150 years ago, Zurich is transforming insurance. In addition to providing insurance protection, Zurich is increasingly offering prevention services such as those that promote wellbeing and enhance climate resilience. Reflecting its purpose to ‘create a brighter future together,’ Zurich aspires to be one of the most responsible and impactful businesses in the world. It is targeting net-zero emissions by 2050 and has the highest-possible ESG rating from MSCI. In 2020, Zurich launched the Zurich Forest project to support reforestation and biodiversity restoration in Brazil. The Group has about 60,000 employees and is headquartered in Zurich, Switzerland. Zurich Insurance Group Ltd (ZURN), is listed on the SIX Swiss Exchange and has a level I American Depositary Receipt (ZURVY) program, which is traded over-the-counter on OTCQX. Further information is available at www.zurich.com.

In March 2016 we established a Shared Service Centre in Kraków, in Poland to support our global strategy. It is from this location that we have created a global shared service platform, focusing on advanced business functions such as financial accounting and reporting, planning and performance management, ICFR testing, financial systems management as well as HR integrated talent management operations.

This role is related to the key area of Zurich’s activity in Kraków. We are committed to complete the recruitment process as soon as possible, however in some occasions it may take up to 6 months and the requirements for the position may be subject to some clarification or modification during the recruitment process.