Admin Assistant (3 months contract)

Job Summary

Processes customer requests (either via a phone call or written request) to meet the expectations of their customers by providing market leading service and retaining excellent customer relationships.

Job Accountabilities - Key Accountabilities

• Sets and achieves targets to maintain productivity, efficiency and quality standards.
• Meet the requirements of their customers, build and maintain excellent customer relationships through processing a range of tasks and services, while demonstrating knowledge of relevant systems, products, processes, and procedures.
• Contribute to a positive and supportive team culture, and demonstrate clear adherence to customer focus, work collaboratively across all operational areas
• Responsible for resolving basic queries from customers and agents.
• Help identifying and taking forward continuous improvement opportunities.

Job Qualifications

Required:

• High school diploma or equivalent; associate’s degree or higher preferred.
• Proven experience in office management, administrative support, or similar roles.
• Excellent verbal and written communication skills.
• Strong organizational and time-management skills