Collections Executive

Job Summary

To perform complex finance operations tasks and monitor the day-to-day relationships between the Organization and suppliers to ensure financial goals are being met and third-party vendors operate in compliance with required policies and procedures. May perform collections and receivables management duties for the more complex accounts referred to special collections, including bankruptcies on accounts designated as legal collections.

Job Accountabilities - Key Accountabilities

- Under limited supervision perform as an initial point of escalation for Finance Operations Associate providing technical guidance and work direction.

- Respond to internal and external clients’ inquiries by providing technical advice in a professional, timely and accurate manner in complex situations.

- Proactively analyze performance of key performance indicators and communicate status and issues to management.

- Demonstrate an understanding of the customers’ needs, reviews process and procedures; recommend and implement continuous improvement.

- Lead and collaborate on moderately complex ad hoc projects.

Job Qualifications

Required:
• Bachelors Degree and 2 or more years of experience in the Finance Operations area

OR
• High School Diploma or Equivalent and 3 or more years of experience in the Finance Operations area

OR
• Certified Zurich Insurance Apprentice, including Associates Degree and 3 or more years of experience in the Finance Operations area

AND
• Knowledge of financial collections practices and procedures
• Knowledge of accounting standards and practice

Preferred:
• Strong verbal and written and communication skills
• Strong quantitative and analytical skills
• Insurance industry experience