Customer Service Specialist

Processes customer requests (either via a phone call or written request) to meet the expectations of their customers by providing market leading service and retaining excellent customer relationships

Key Accountabilities

• Sets and achieves targets to maintain productivity, efficiency and quality standards. 
• Meet the requirements of their customers, build and maintain excellent customer relationships through processing a range of tasks and services, while demonstrating knowledge of relevant systems, products, processes, and procedures. 
• Contribute to a positive and supportive team culture, and demonstrate clear adherence to customer focus, work collaboratively across all operational areas. 
• Take personal responsibility for resolving basic queries from customers and agents. 
• Help identifying and taking forward continuous improvement opportunities.

Qualifications

• Minimum bachelor’s degree 
• Previous experience in customer service, insurance, or a related field is a plus.
• Excellent verbal and written communication skills, with the ability to convey information clearly and empathetically.
• Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
•  A friendly and approachable demeanor, with the ability to build rapport with customers and team members.
•  Ability to handle a fast-paced environment and adapt to changing customer needs and priorities.
   

At Zurich we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers, and we want our employee base to reflect that.

Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics.

With the above in mind, we accept applications from everyone regardless of your background, beliefs, or culture.

We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity.

So, make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.
 

You are the heart & soul of Zurich! 
 

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. We’re proud to have earned Great Place To Work® Certification™. Our company culture is our top priority! #GPTWcertified 

Let’s continue to grow together!

• Location(s):  MY - Kuala Lumpur 
• Schedule: Full Time
• Recruiter name: Caroline Anne Louis