Head of Property & Engineering Claims

Job Summary

With moderate oversight, leads and directs a team of technical Claims Professionals in low to high exposure claims in personal or commercial property/casualty lines of business. Coordinates the work activities of the team, and has responsibility for performance, development, and coaching of staff to maximize contributions and drive employee development and operational improvements.

Job Accountabilities - Key Accountabilities

• Drive superior claims results for low to high complexity and exposure, personal or commercial claims in property/casualty lines of business by providing direction, technical guidance, and tracking and reporting on key metrics.
• Achieve customer satisfaction targets by building and maintaining relationships with internal colleagues, external customers and brokers, and analyzing and resolving quality and customer service problems.
• Achieve best practices by reviewing claims files, identifying trends and recommending improvements.
• Manage corporate expenses by monitoring file allocations, resources and other expenditures to ensure appropriateness.
• Ensure compliance with all legal, regulatory and internal control requirements.
• Provide claims insights to assist business units by collaborating in product development, customer/broker stewardship and prospect meetings.
• Motivate and lead a high performance team by attracting, onboarding, recruiting and retaining team members.
• Drive the performance management process by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development per the company’s policies.
• Maintain transparent communication by appropriately communicating organization information to team through department meetings, one-on-one meetings, appropriate email, IM and regular interpersonal communications.
• Create a workplace culture that is consistent with the Zurich mission, vision and Zurich Basics.
• Protect Zurich´s reputation by keeping claims information confidential.
• Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies.
• Contribute to the team effort by accomplishing related results and participating on projects as needed.

Job Qualifications

Required:

• Bachelors Degree and 6 or more years of experience in the Claims area

AND

• Experience in handling Commercial Lines Insurance i.e Property, Casualt, Liability, Engineering, Marine, Fire, Bond etc
• Knowledge of insurance legal statutes and procedures
• Knowledge of the insurance industry, claims and the insurance legal and regulatory environment