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IPZ Executive (Account Handler - Liability and Marine)

111555

Job Summary

To provide underwriting guidance and support to foreign Property Casualty Underwriters in the correct interpretation & application of country/regional underwriting practices and procedures.

Job Accountabilities - Key Accountabilities

• Advise on wording and coverage thereby facilitating application of best practice and appropriate management of any risks associated with writing country/regional covers under foreign global programs.
• Seeks advice and agreement where appropriate from the Receive underwriter and/or Technical Underwriting on more complex and specific coverage requests received prior to service delivery.
• Take responsibility for the issuance of local policies, ensuring you correctly and closely follow instructions received from the foreign Service Specialist.
• Complete in accordance with internal and external guidelines, stipulated time frames and quality thresholds.
• Manage and resolve issues that arise during the insurance period that are related to local coverage requirements, policy issuance, premium payment, claims flow and program reporting.
• Recognize potential cross sell opportunities. Generate interest with intermediaries and customers, actively ensuring that interested parties are directed to the appropriate Underwriting teams.
• Is able to identify areas in need of continuous improvement and suggest solutions to these areas.
• Acts as the local contact person for the customers and brokers in respect of services provided by the worldwide network. Work in close association with Service Specialists & Underwriters to deliver according to the customer expectations.
• Acts as a communication channel between the producing country and partner country, including partner relationship management and due diligence where applicable.
• Provides strong technical guidance and support relative to local Underwriting philosophy and strategy.
• Maintains a close contact with Technical Underwriting and refers any exceptional requests with recommendations.
• Implements and administers international received policies within expected quality & timeline requirements.
• Interprets instructions, checking for accuracy and correctness, performing quality checks as appropriate.
• Ensures the policy document, invoice and binder is accurate and in line with both Property Casualty and domestic underwriting & financial principles.
• Update local systems maintaining data quality and integrity.
• Receives claims information, manages data entry and coordinates among all relevant parties as per the assigned process/claims protocol. Maintains, manages and controls Policy, Premium, and Claims data in global administration tools and ensures data quality
• Attends internal and external meetings and monitors service relevant business decisions made at meetings to ensure each decision is acted upon in accordance with the outcome of the meeting.
• Work independently to handle the daily work and tasks of a Receive contract with medium complexity, with only occasional support of a more senior colleague and/or underwriter.
• Participates in LEAN initiatives such as Kaizen events and continuous improvement measurements.

Job Qualifications

Required:
• Bachelors Degree and 2 or more years of experience in the Underwriting area or other insurance area

OR
• High School Diploma or Equivalent and 4 or more years of experience in the Underwriting area or other insurance area

Preferred:
• Knowledge of the US insurance industry and the legal and regulatory environment
• Strong knowledge of underwriting philosophy, techniques, national/local filing regulations and guidelines
• Strong negotiation and sales skills
• Fluent in language/s other than English
• Strong verbal and written communication skills
• Strong relationship building skills
• Needs analysis experience
• Microsoft Office skills

Business Accountabilities

• Allocate work and provide coaching and guidance to a team to enable the effective delivery of underwriting decisions.
• Carry out tasks, such as the preparation of documentation, to support the implementation of short-term defined scope projects to time and quality standards.
• Identify and comply with the main principles relevant to legal and regulatory controls that govern standard work practices.
• Collect evidence from well established sources and deliver accurate decisions to customers and facilitate decision making on wider customer issues.
• Monitor underwriting processes in order to provide status updates and identify opportunities for improvement.
• Provide clear explanations for underwriting decisions, sharing relevant technical information to build and maintain relationships with customers/distributors.
• Resolve operational day-to-day problems referred from other functions of the business, ensuring an efficient and high-quality service is extended to all distributors and customers.

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