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IPZ Executive (Account Handler - Liability and Marine)


Job Summary

To provide underwriting guidance and support to foreign Property Casualty Underwriters in the correct interpretation & application of country/regional underwriting practices and procedures.

Job Accountabilities - Key Accountabilities

• Advise on wording and coverage thereby facilitating application of best practice and appropriate management of any risks associated with writing country/regional covers under foreign global programs.
• Seeks advice and agreement where appropriate from the Receive underwriter and/or Technical Underwriting on more complex and specific coverage requests received prior to service delivery.
• Take responsibility for the issuance of local policies, ensuring you correctly and closely follow instructions received from the foreign Service Specialist.
• Complete in accordance with internal and external guidelines, stipulated time frames and quality thresholds.
• Manage and resolve issues that arise during the insurance period that are related to local coverage requirements, policy issuance, premium payment, claims flow and program reporting.
• Recognize potential cross sell opportunities. Generate interest with intermediaries and customers, actively ensuring that interested parties are directed to the appropriate Underwriting teams.
• Is able to identify areas in need of continuous improvement and suggest solutions to these areas.
• Acts as the local contact person for the customers and brokers in respect of services provided by the worldwide network. Work in close association with Service Specialists & Underwriters to deliver according to the customer expectations.
• Acts as a communication channel between the producing country and partner country, including partner relationship management and due diligence where applicable.
• Provides strong technical guidance and support relative to local Underwriting philosophy and strategy.
• Maintains a close contact with Technical Underwriting and refers any exceptional requests with recommendations.
• Implements and administers international received policies within expected quality & timeline requirements.
• Interprets instructions, checking for accuracy and correctness, performing quality checks as appropriate.
• Ensures the policy document, invoice and binder is accurate and in line with both Property Casualty and domestic underwriting & financial principles.
• Update local systems maintaining data quality and integrity.
• Receives claims information, manages data entry and coordinates among all relevant parties as per the assigned process/claims protocol. Maintains, manages and controls Policy, Premium, and Claims data in global administration tools and ensures data quality
• Attends internal and external meetings and monitors service relevant business decisions made at meetings to ensure each decision is acted upon in accordance with the outcome of the meeting.
• Work independently to handle the daily work and tasks of a Receive contract with medium complexity, with only occasional support of a more senior colleague and/or underwriter.
• Participates in LEAN initiatives such as Kaizen events and continuous improvement measurements.

Job Qualifications

• Bachelors Degree and 2 or more years of experience in the Underwriting area or other insurance area

• High School Diploma or Equivalent and 4 or more years of experience in the Underwriting area or other insurance area

• Knowledge of the US insurance industry and the legal and regulatory environment
• Strong knowledge of underwriting philosophy, techniques, national/local filing regulations and guidelines
• Strong negotiation and sales skills
• Fluent in language/s other than English
• Strong verbal and written communication skills
• Strong relationship building skills
• Needs analysis experience
• Microsoft Office skills

Business Accountabilities

• Allocate work and provide coaching and guidance to a team to enable the effective delivery of underwriting decisions.
• Carry out tasks, such as the preparation of documentation, to support the implementation of short-term defined scope projects to time and quality standards.
• Identify and comply with the main principles relevant to legal and regulatory controls that govern standard work practices.
• Collect evidence from well established sources and deliver accurate decisions to customers and facilitate decision making on wider customer issues.
• Monitor underwriting processes in order to provide status updates and identify opportunities for improvement.
• Provide clear explanations for underwriting decisions, sharing relevant technical information to build and maintain relationships with customers/distributors.
• Resolve operational day-to-day problems referred from other functions of the business, ensuring an efficient and high-quality service is extended to all distributors and customers.

You are the heart & soul of Zurich! 

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives.

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. 

Let’s continue to grow together!


  • Location(s):  MY - Kuala Lumpur 
  • Remote working:
  • Schedule: Full Time
  • Recruiter name: Tarenjit Kaur
  • Closing date:

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