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IT Business Analyst


Job Summary

Leads the analysis of business requirements and translates them into solution requirements to ensure their implementation throughout the project life cycle as part of a small, independent project or supports these activities under a Senior or Lead Business Analyst as part of a medium project. Understands and is able to apply different delivery approaches (Waterfall, SCRUM, Zurich Lean) and perform, independently, business analysis processes in accordance with Zurich Project Management Framework and the Zurich Risk Policy.

Job Accountabilities - Key Accountabilities

  1. Provides explanations and expertise regarding as-is / to-be models as part of the requirements elicitation process i.e.; technical process flow, data flow etc. to appropriate stake-holders.
  2. Adapts and applies different delivery methodologies including SCRUM, Waterfall and Zurich Lean determining the best methodology for the specific project.
  3. Plans, conducts / facilitates elicitation sessions for solution requirements and ensures the deliverable's are met.
  4. Understands customers´ objectives, processes and products in order to make appropriate recommendations for customer-specific needs.
  5. Collaborates with project manager to build Business Case, including cost / benefit analysis, risk assessment, project scope and development of a high level plan.
  6. Produces solution specifications and outline solution design documents throughout the project life cycle, incorporating change requests and finalization of requirements documentation.
  7. Analyzes and manages requirement risk, trace ability matrix and prioritizes requirements.
  8. Performs quality review checks on project deliverable's.
  9. Participates in development of test plan, testing, implementation and training activities.
  10. Participates in post implementation activities including problem solving and measurement of benefits achieved. In case expected benefits are not achieved, participates in the analysis to determine root cause.
  11. Communicates effectively through different mediums at all levels.
  12. Able to meet deadlines and adapt to changes in a fast-paced environment

Job Qualifications


  1. Digital background with UIUX experience.
  2. Have work on digital transformation/ innovative projects.
  3. Have insurance domain

You are the heart & soul of Zurich! 

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives.

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. 

Let’s continue to grow together!


  • Location(s):  MY - Kuala Lumpur 
  • Remote working:
  • Schedule: Full Time
  • Recruiter name: Tarenjit Kaur
  • Closing date:

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