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Investment Operations Manager


Job Summary

Oversees transaction processing, payments, and corporate actions to ensure accurate and timely position management for complex clients and processes. Manages control activities within required timelines and supervises a team of subject matter experts.

Job Functions


  • Generates insights and recommendations by addressing complex technical queries from clients and delivering appropriate solutions
  • Resolves complex problems within the team ensuring an efficient and high-quality service
  • Liaises within the department and business as well as with internal and external audit
  • Performs and ultimately signs off regular operational as well as design effectiveness tests and risk assessments in the respective area, drive issue resolution, risk mitigation and incident management


Additional Job Functions:

  • Develops expertise within the department
  • Trains other team-members and new joiners on specific expertise
  • Validates and continuously improves controls and quality checks as part of the closing process and internal frameworks
  • Manages relationships with internal stakeholders, key business partners, asset managers, and custodians.
  • Proactively contributes to the super user community


Job Accountabilities - Key Accountabilities


  • People Management Accountabilities:
  • Creates a trusted and enabled environment where each team member can work at their best.
  • Coaches, develops and inspires team members to help individuals reach their full potential
  • Coaches and assesses team members in establishing and leading high-performing teams, supporting the teams to reach their full potential.
  • Makes the teams aware of what the team's business purpose is and how they deliver on that purpose.
  • Leads the functional area, makes the teams aware of what they are required to achieve and how they are performing against their objectives. Sets objectives, reviews performance and provides on-going formal and informal feedback.
  • Coordinates collaboration across department
  • Responsible for agreed correct, complete and timely service delivery
  • Trouble shoots complex operational day-to-day issues
  • Leads/ Supports department projects and internal initiatives as a subject matter expert, business analyst and project manager


Job Qualifications


  • Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
  • Minimum of 5-7 years of experience in investment operations, financial services, or a related field.
  • Strong understanding of financial instruments, investment operations, and market practices.
  • Proficiency in financial software and systems used for investment management and transaction processing.


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