Policy Administration Manager

Job Summary

Oversees assigned team members in the delivery of BAU processes on batch posting for Renewal & Notices, Suspense Management, Policy Benefits payment and Group Servicing are carried out within the set benchmark/SLA for Zurich Life and Zurich Takaful.

Key Tasks & Accountabilities

1. To approve Policy Benefits Payment or transaction for Manager level for both Individual and Group servicing benefits payment and transactions approval up to authority limit delegated.

2. Supervises assigned team members daily batch activities related to renewal invitation, premium renewal posting, lapsation, auto endorsement, policy benefits payment and periodic notices/statements

3. LiFT Suspense Management

1. Prepare the monthly suspense report.
2. Prepare current renewal suspense report for analysis.
3. To supervises assigned members for renewal suspense analysis activity and refund.

4. Supervises and coordinate for bonus/surplus declaration.

1. Ordinary Life and Annuity bonus declaration for Zurich Life.
2. Surplus declaration for Zurich Takaful.

5. Supervise and continuously review the processes and procedures to ensure utilization of best practices and optimum the efficiencies.

6. Produce reports and maintain records as required by the Managements.

7. Involve in database reconciliation for Life & Family Servicing.

8. Manage UAT and the implementation of improvement projects that will improve operations metrics such as reduction in cost or improvements in efficiency and production.

9. Attend enquiries from wealth planner or branch and complaints.

10. Support the assigned team member for continuous review and update the Departmental Quality Policy (DQP), Standard Operating Procedures and Working Instructions.

11. Support audit, regulatory and compliance activities and ensure compliance to internal and external regulatory and compliance guidelines and internal controls.

12. Drive Digital Servicing and automation initiatives as assigned.

Job Requirements

• Degree or Diploma with relevant experience.
• At least 8 years of working experience in Life Insurance/Takaful industry.
• PC literate and excellent in communication skills.
• Knowledge in Life Insurance/Family Takaful.
• Good in leadership/problem solving/analytical skill.
• Computer and system literate with knowledge in Microsoft Word, Excel and Power Point.

You are the heart & soul of Zurich! 
 

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? 

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. 

Let’s continue to grow together!