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Policy Servicing Analyst



Responsible for Policy and Certificate Benefits operational support, business process analysis, approval of benefits payment as authorised and other responsibilities / duties periodically assigned by supervisor to meet operational and/or other requirements.


Key Task & Accountabilities

  1. Participate on the system enhancement, process improvement and digital projects. Role and Responsibilities including:
  • Liaise and coordinate with superior and IT or system support.
  • Assist superior in participating project meeting.
  • Assist superior in prepare system/business requirement and business process review.
  • Prepare test script and Perform User Acceptance Testing,
  • Prepare sign off document from stakeholder.
  • Prepare implementation sign off document.
  • Assist superior to monitor the result.


  1. Perform all activities achieved the reasonable quality, performance and within the agreed timeline given.
  2. Review and recommend measure to improve the existing process and system.
  3. Perform data analysis and presentation to support business decision.
  4. Responsible to perform Quality Check or sampling review as per Quality Assurance Framework. Update the report to management on monthly basis.
  5. Establish and update guidelines, working instructions and standard operating procedures.
  6. Support processing of Benefits requests (Surrender/Withdrawal/Cancellation/Loan and other payment) and approve up to authority limit assigned.
  7. Ensure that timeline and objectives as agreed with superior for any other assignments / projects that may be assigned are met or exceeded.


Qualifications/ Experience

  • Bachelor Degree in Business Administration or equivalent
  • At least 3 – 5 years’ experience in Insurance Industry
  • Knowledge of insurance, good command in English and Bahasa Malaysia, IT literate and proficient in MS office, ability to work independently without supervision, ability to communicate with all level effectively.

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