Policy Servicing Analyst

Summary

The role involves providing operational support for Policy and Certificate Reinstatement & Changes, encompassing tasks such as conducting business process analysis, approving reinstatements, and changes as authorized, and fulfilling other duties periodically assigned by the supervisor to meet operational or other requirements.

Key Tasks & Responsibilities

1. Perform all activities achieved the reasonable quality, performance and within the agreed timeline given.
2. Support processing of Reinstatement & Change requests and approve up to authority limit assigned.
3. Review and recommend measure to improve the existing process and system.
4. Perform data analysis and presentation to support business decision.
5. Responsible to perform Quality Check or sampling review as per Quality Assurance Framework. Update the report to management on monthly basis.
6. Establish and update guidelines, working instructions and standard operating procedures.
7. Ensure that timeline and objectives as agreed with superior for any other assignments / projects that may be assigned are met or exceeded.
8. Participate on the system enhancement, process improvement and digital projects. Role and Responsibilities including:
   • Liaise and coordinate with superior and IT or system support.
   • Assist superior in participating project meeting.
   • Assist superior in prepare system/business requirement and business process review.
   • Perform User Acceptance Testing (UAT)
   • Prepare test script.
   • Prepare sign off document from stakeholder.
   • Prepare implementation sign off document.
   • Assist superior to monitor the result.

Qualifications & Experience

• Bachelor’s Degree in Business Administration or equivalent
• At least 1-2 years’ experience in Insurance Industry
• Knowledge of insurance, good command in English and Bahasa Malaysia, IT literate and proficient in MS office, ability to work independently without supervision, ability to communicate with all levels effectively.