Share this Job
Apply now »

Project Manager


Job Summary

Provide technical consultancy to the business on sensitive operational and compliance issues, and provide technical expertise and training in order to ensure staff are able to administer and respond to enquiries, whilst monitoring adherence to corporate, regulatory and legislative requirements.

Job Qualifications

• Bachelors Degree and 6 or more years of experience in the Insurance Operations area

• High School Diploma or Equivalent and 8 or more years of experience in the Insurance Operations area

• Zurich Certified Insurance Apprentice including an Associate Degree and 6 or more years of experience in the Insurance Operations area

• Strong analytical and problem solving skills
Experience in Agile methodology, digital distribution project and Design thinking
• Strong Microsoft Excel and Word skills
• Experience collaborating in a team environment
• Experience in Agency Operations and/or Licensing Administration




Job Accountabilities

Key Accountabilities:
• Ensure that Operations complies with the regulatory and corporate governance framework in which they are expected to operate.
• Identify and implement corrective action where non-compliance is apparent.
• Investigation and resolution of escalations of key business critical /technical issues to Senior Management, and core business functions.
• Proactively formulate and oversee local procedures policies and best practices.
• Deliver and monitor training on complex and technical tasks.
• Develop and maintain excellent working relationships with 3rd Parties, distributors, sales and global colleagues to promote and further develop our service proposition and business opportunities.
• Key point of contact for other areas of the organisation including Distribution, Product development an other Product Provider companies for complex enquires and developments.
• Initiate process improvement ideas and play an active role in the implementation process.
• Identify opportunities to build distributor relationships including supporting internal visits of distributors, sales and global colleagues to promote and enhance our service proposition.

Add. Job Functions:
• Achieve/Exceed performance management targets.
• Demonstrate a flexible and co-operative approach towards changing business needs.
• Timely and accurate reporting.
• Positive feedback from key business contacts.
• Positive role model.
• Timely deliver against project or work stream targets and plans.
• Defining business processes to ensure timely and compliant governance.
• Developing original and creative solutions to complex problems.
• Timely decisions taken within defined regulatory and corporate governance guidelines.
• Provides business sign off for changes and fixes into production environments.
• Responsible for ensuring business requirements/proposed solutions are fit for purpose and complies with regulation, legislation, and internal policy such as bluebook.

Business Accountabilities

• Maintain and renew a deep knowledge and understanding of the company´s risk and compliance policies relevant to own area of work, highlight discrepancies and escalate or resolve as appropriate.
• Partner with other leaders (within and across sites) to pilot and execute improvements to operational processes and systems to facilitate the continuous improvement of efficient working practices and drive positive customer delivery and business results.
• Create and implement plans to improve team performance and develop individual team member skill sets in line with operational change and business-as-usual objectives.
• Maximize a positive customer experience for both internal and external customers by identifying, understanding, and resolving enquiries; maintain “oversight” of service delivery, taking responsibility for escalated issues and providing coaching to other team members.
• Work with a complex framework and a variety of procedures to deliver against customer specific Key Performance Indicators, providing feedback on Key Performance Indicators to ensure they are the correct measures to meet the needs and expectations of customers and other stakeholders.
• Investigate and assess unusual and/or complex customer issues, claims or service requests and employ established techniques to determine an appropriate course of action.
• Analyse project data and gather additional information to meet the needs of the project deliverables.


You are the heart & soul of Zurich! 
Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas. You can expect to work on challenges that will help you grow and to collaborate with a diverse and inclusive team. 
People are Zurich’s most important asset. Their varied skills, perspectives and experiences drive innovation. And they reflect the breadth and diversity of our customers, suppliers, communities and investors around the world. We are committed to attracting and retaining talented individuals from a variety of backgrounds and experiences. Zurich does not discriminate based on race, ethnicity, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. 



  • Location(s):  MY - Kuala Lumpur 
  • Remote working: Yes
  • Schedule: Full Time
  • Recruiter name: Kavitha Vijayaratnam
  • Closing date:

Apply now »