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Sales Quality Executive


Job Summary

The role will be responsible to manage and support the sales quality standard and related matters by monitoring and improving the intermediaries’ sales quality performance.

Job Accountabilities - Key Accountabilities

• Manage the intermediaries’ social media platform to ensure there are comply with guidelines.
• Support, assess and monitor the intermediaries’ sales quality matters related to operation and new business submission.
• Perform sales quality analysis and prepare quality performance report for management review and meeting.
• Manage and attend intermediaries’ general inquiries from shared mailbox.
• Coordinate and support sales quality related projects when required for continuous improvement and development of efficient working practices.
• Participate in the development and enhancement of internal standard operating procedure when required.
• Manage and maintain the internal department documentation and administration duties.

Additional Job Functions

• Perform and assist in any other ad-hoc tasks when required.


Client Externally Focused - The job’s core deliverables rely on delivering service to distribution and intermediaries. Typically involves building relationships and support on the operational issues and quality enhancement.
Client Internally Focused - The job’s core deliverables rely on delivering service to internal clients, usually at the line manager or employee level. May involve sharing subject matter expertise to others in the organization or supporting others in their efforts to deliver on our promise.

Job Qualifications

• Diploma or Bachelor’s degree in business management or any related field or equivalent.
• Minimum 1 to 2 years of working experience in related field or equivalent.

• Well versed with Microsoft application (Word, Excel, Power Point, Outlook)
• Knowledge of requirements within insurance industry regulatory environment, operations and technical procedures.equired:

You are the heart & soul of Zurich! 

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives.

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. 

Let’s continue to grow together!


Apply now »