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Workers Compensation Claims Specialist


Zurich is currently looking for a Workers Compensation Claims Specialist to work out of their home in the Phoenix Arizona area or Zurich's Rancho Cordova California or Las Vegas Nevada office. 


The Specialist, with moderate direction will handle Nevada, California and/or Arizona Workers Compensation Claims of moderate exposure and complexity. This position will resolve claims according to Best Practices and within authority limits by following established protocols to ensure that claims are handled in the most efficient, effective way while delivering a customer-centric claims service.  They will regularly communicate with customers and brokers and may be dedicated to handle claims for specific accounts. 


Client Externally Focused - The job’s core deliverables rely on delivering service to external clients and/or customers. Typically involves building relationships and promoting the company.


Basic Qualifications:


  • Bachelor’s Degree and 3 or more years of Nevada, California and/or Arizona Workers Compensation claims handling experience

  • Zurich Certified Insurance Apprentice, including an Associate Degree and 3 or more years of Nevada, California and/or Arizona Workers Compensation claims handling experience

  • Completion of Zurich Claims Training Program and 3 or more years of Nevada, California and/or Arizona Workers Compensation claims handling experience

  • High School Diploma or Equivalent and 5 or more years of California and/or Arizona Workers Compensation claims handling experience

  • Must obtain and maintain required adjuster license(s)

  • Knowledge of insurance regulations, markets and products

  • Microsoft Office experience


Preferred Qualifications: 


  • AIC, SCLA and/or CPCU designation

  • Strong communications, analytical, negotiation and customer service skills

  • Advanced data gathering and problem solving skills

  • Ability to multi-task and adapt to a changing environment

  • Strong organization and time management skills

  • Ability to work in a fast paced environment

  • Ability to effectively present information to LOB manager, claimants and customers


As a condition of employment at Zurich, employees must adhere to our COVID-related health and safety protocols (https://www.zurichna.com/careers/faq), including, without limitation, a requirement that employees attest as to their vaccination status with a YES/NO, and upload proof of vaccination status, or negative COVID test results when allowable, to a third-party vendor. These are continuously re-evaluated and the requirements may change at any time. 


A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.


As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet 


Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 


Location(s): AM - Las Vegas, AM - Rancho Cordova, AM - Phoenix

Remote Working: No

Schedule: Full Time


Linkedin Recruiter Tag: #LI-KO1 

Nearest Major Market: Las Vegas

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