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Apprentice Assistant Market Underwriter


Location: Cardiff or Leeds - Hybrid 

Salary: £21,500 

Grade: G1

Applications closing date: Friday 13th October 2023


The opportunity:  


Our team members help our broker partners provide insurance solutions to small and medium sized businesses who are the backbone of the UK economy.  We are currently expanding our team and are looking for individuals to join and support the continued growth and development of our SME Underwriting Centre. We are looking for Trainee Underwriters to come and join us in Cardiff or Leeds, and this could be you! 


Working in our team, you will analyse and underwrite new and renewal business, interact with Brokers to support their customers and work as part of a diverse team in a fast-paced environment.  

If you pride yourself in providing excellent customer service every day, then you could be the perfect fit.  

In this role communication and quick learning is key, in turn you will get to experience working for a global, truly people centric organisation. 

We will support you with extensive training and a structured career pathway to help you grow and develop.  Alongside this, you’ll work with supportive colleagues in a fantastic team environment.  


Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.  


Key responsibilities:  


  • Build and manage relationships with Brokers, by listening, understanding and meeting customer needs to support onboarding new business and retaining existing customers through delivering excellent service. 
  • Support Zurich's culture by demonstrating trading and negotiation behaviours. 
  • Develop sound risk and business awareness alongside learning our organisation's risk appetite. 
  • Quote and set coverage, negotiate terms and conditions on New Business, Mid Term Adjustment and Renewals. 
  • Make Outbound calls to Brokers, demonstrating a desire to win business, alongside managing tasks, Inbound Calls and Live Chat.  
  • Resolve technical problems by referring to policies, procedures, specifications and on short-term, defined scope projects.  
  • Administer and monitor underwriting rules and guidelines and insurance laws and regulations.  
  • Be an active team member of a large multi-location Underwriting environment. 


Your skills and experience: 


  • Excellent communication skills. 
  • Basic knowledge of the insurance industry/Financial Services and the legal and regulatory environment is preferable but not essential. 
  • A solutions and service orientation. 
  • Team player. 
  • Strong skills in relationship building, active listening, needs analysis and win-win negotiating. 

Our Culture:  


At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs, or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic. 

We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social, and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. 

We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.


So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.

The financials
  • 12% defined non-contributory pension scheme.
  • Annual company bonus.
  • Income Protection.
  • Life cover - four times your salary.
Time away
  • 25 days holiday a year plus bank holidays.
  • The option to buy up to an additional 20 days or sell some of your holiday.
  • Three days paid volunteering.
  • Up to 16 weeks' full pay for maternity, paternity and adoption leave.
Your health is important to us
  • Access to Private medical insurance.
  • Virtual GP appointments.
  • Discounted gym membership.
  • Free flu jab.
  • Access to a wealth of support from our wellbeing partners.
We're making a difference
  • Creating a brighter, more sustainable future underpins all that we do here in Zurich. We were the first insurer to sign the ‘UN Business Ambition for 1.5˚C’ pledge.
  • Our charitable arm, Zurich Community Trust, has awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

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