Business Analyst & Partnership Coordinator (Part-Time, Job-Share, Full-Time)

Location: London – 3 days per week in our London office

Closing date for applications: 5th November 2024

The opportunity: 

Do you have strong analytical skills and commerciality to join a fast-paced insurance environment? Our Customer Management team within our Commercial Insurance business is market leading when it comes to managing Customer Relationships, and as a result, we are looking for a Business Analyst to join our team on a permanent. If you’re passionate about improving processes and driving data-lead insights and decision making, we would love to hear from you! 

In this market facing role, you’ll directly support the Head of Customer Management teams and Senior Leadership to shape and deliver the data-driven insight strategy to enable Zurich to understand and manage its Customers across the UK business, working closely with the Head of Customer Management you will also coordinate our events and engagement with our key partnerships like Airmic and our external comms engagement. We are looking for a highly motivated and passionate individual to use their skills and business acumen to identify trends and deliver insight, to both internal and external stakeholders across the Customer, Distribution and Underwriting teams.

In this market facing role, you’ll have the opportunity to make an immediate impact on the business. Using analytical skills to deliver insights, and assess opportunities within our Commercial Insurance portfolio, you will contribute to the profitable growth within Zurich.  The role will include helping present findings to brokers and customers, and to support on team projects.

We are also passionate about personal and professional development, so can support qualifications such as the CII or other opportunities related to the role.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.  However we would expect the successful applicant to be in the London office at least three (3) times per week.

What will you be doing? 

• Contribute to the delivery of our Commercial Insurance targets through defining, creating and delivering reports, insights and findings to enhance the management of our Customers to internal and external stakeholders
• Demonstrate increasing knowledge of analytical techniques alongside commercial insurance knowledge to be able to provide regular insight and analysis from large datasets
• Demonstrate increasing knowledge of market developments, distribution channels and our competitive position with our Customers and Brokers
• Support the Head of Customer Management by co-ordinating our key partnerships, such as AIRMIC and our Customer Advisory Board to ensure that we deliver value to our customers and the business.
• Build, develop and maintain strong internal and external relationships with key internal and external stakeholders
• Contribute to a positive, diverse and supportive team culture.
• We are a market facing team, so you would be expected to be in the London office at least 3 days per week.

What are we looking for?

• Strong numerical ability and data manipulation skills.
• Strong commercial skills with the confidence to present externally when required.
• Experience in applying analytical techniques to data sets to gain insight into trends and form recommendations
• Experience with data analytics is not a pre-requisite but would be advantageous, but if you have the energy and commitment to learn, we can support and train you in these!
• Demonstrate a strong desire for learning and self-development.
• Strong communication skills.

As an inclusive employer we want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.

Who we are:

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people and our planet.

With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.

We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. Be part of something great.

Our Culture:

At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic.

We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities.

We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.