Distribution Frameworks & Operations Assistant (Part-Time, Job-Share, Full-Time)

Location: London – Hybrid working with 3 days per week in the office

 Closing date for applications: 10th November 2024

The opportunity

If you enjoy working in a dynamic team, building strong relationships, have an eye for detail and relish taking ownership of tasks to deliver on shared goals, then this is the role for you!

In the role of Distribution Frameworks & Operations Assistant, you will be part of the UK Distribution team, spanning across both Retail and Commercial Insurance businesses.  Working closely with the Commercial Insurance Underwriting and Customer teams, along with the wider business you will interact across all levels primarily helping to deliver on the CI strategy and ensure all broker, MGA and Delegated Authority deals meet compliance and governance standards required.

You will contribute to the development, management and co-ordination of distribution deals and delegated arrangements, and interact with their internal and external relationships.  You will get involved in contract reviewing, contribute to negotiation points, and be key to ensuring all governance processes are followed and fully documented. You will maintain records and contribute to associated management information.

In this role you will work closely with the UK Sales Operations and Underwriting Excellence teams helping to drive forward operational activity and achieve high standards of compliance.

This role is available part-time, job-share or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.  Please talk to us at interview about the flexibility you may need.

 What will you be doing?

• You’ll be engaging with colleagues and teams across the business.  Working closely with Distribution, Underwriting, Legal, Claims and Compliance teams to facilitate renewals of Broker agreements, MGA and DAA arrangements and fully support the renewal process. You’ll provide the business owners with clarity of the process, clear timelines and guidance.
• You’ll support the Broker Remuneration Agreement Group on applications, delivery and execution of the governance protocols for distribution management working closely with key senior stakeholders across the UK business.
• Supporting elements of the Underwriting Excellence and DAA governance process, you’ll help steer CI arrangements through this important and vital process.
• Assisting in the development and maintenance of distribution procedures and manuals; supporting the wider team in the adherence.
• Providing a central point of enquiry for ZIC / ZIE on Broker agreements, DAAs and MGAs.
• Engaging and participating in external meetings with Brokers, DAAs and MGAs, strengthening the relationship and providing consistent support and messaging.

Additional activity includes:

• Maintaining data quality and deal records.
• Participating in file reviews, audits and compliance reviews, contributing to action resolution and driving outcomes.
• Reporting on in scope business activity.
• Identifying areas for improvement, taking the lead in resolution, and embedding as best practice.
• Participating in ad hoc projects supporting the CI business.

What are we looking for?

As the Distribution Frameworks and Operations Assistant, your skills and experience will ideally include first and foremost being a natural when it comes to planning and prioritising.  Having excellent organisational skills and being responsible for your own workload will be essential in this busy and varied role, with the ability to deliver against time schedules for a wide range of activities.

You’ll build strong relationships across functions and interact at business levels both internally and externally. Having excellent communication skills and working with a team to deliver are necessary skills for the role.

You will have an eye for detail and want to ensure processes are followed and documented accurately. You will be able to produce and interpret management information where required.

The role does have some technical aspects to it, so having knowledge of relevant legislation, compliance and regulatory processes are important elements of the role but we can help you get to grips with this; as long as you can show us your learning agility. Ability to balance regulatory and business requirements will be key as you work alongside colleagues to deliver in a dynamic environment.

Who we are:

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people and our planet.

With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.

We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. Be part of something great.

Our Culture

At Zurich we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers and we want our employee base to reflect that.

Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics.

With the above in mind we accept applications from everyone regardless of your background, beliefs or culture however we especially welcome applications from women, people from ethnic minorities, people with a disability and people who are LGBT+ as these groups are currently under-represented in our organisation.

We are committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity through the Zurich Community Trust.

We have won numerous awards for our work on Diversity and Inclusion. We are also proud to be nominated for the 2020 Insurance Times award for Diversity and Inclusion. You can read about our awards on our website.

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us. #LI-Hybrid