Financial Lines Senior Claims Adjuster (Part-time, Job-share, Full-time)

Location: London

Closing date: 1st May 2024

The opportunity: 

The Senior Claims Adjuster will provide a quality focused claims service and is responsible for ensuring the effective and prompt settlement of claims notified to the Commercial Insurance, Specialty Lines Claims Team.  Specifically, this role will require the successful candidate to handle a case load of Director & Officers (D&O), Financial Institutions (FI) and Commercial Crime (CC) matters within our Financial Lines portfolio both on a domestic and international basis.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

What will you be doing?

• Ensure effective and prompt settlement of claims in the relevant business area (D&O, FI & CC)
• Investigate and negotiate claims within defined authority limits
• Mentor claims adjusters, acting as a point of referral, technical guidance and providing oversight (authority)
• Responsible for file quality reviews (LMRs)
• Setting of accurate case reserves
• Contribute to high level technical output from Team
• Contribute to a positive and supportive Team culture
• Management of external counsel and experts both locally and internationally
• Promptly handle and resolve all claims enquiries from customers, brokers and third parties
• Ability to lead a market through a large and / or complex claim
• Manage situations of conflict and have the ability to influence and persuade others
• Engage proactively with large numbers of stakeholders, both internally and externally
• Strong Customer and Broker engagement

Who are we looking for?

• Numeracy and literacy skills qualified to A level or equivalent
• Computer-literate with working knowledge of Outlook and MS office
• Proactive and innovative approach to claim solutions from working within technical claims environment
• Relevant business/industry qualification
• Strong Technical knowledge of products and services offered within Specialty/Financial Lines Portfolio.  
• Experience of handling Directors and Officers, Financial Institutions and Crime covers preferred.
• Astute and commercially aware with an awareness of the market, business and risks.
• Understanding of legislation and legal liability
• Excellent understanding of London Market Insurance environment and relevant systems.
• Interpretation of policy covers
• Numerate and analytical thinker with excellent negotiation skills
• Ability to deliver Thought Leadership on key topics
• A team player with the ability to deliver excellent customer service
• Proven experience working in the London Market in a similar role
• Strong broker contact network within Financial Lines environment

Who we are:

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people, and our planet. With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.

We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives, and contributions - then Zurich could be just the place for you. Be part of something great.

Our Culture:

At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs, or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability, or any other protected characteristic.

We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social, and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.

We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us. #LI-Hybrid