Underwiring Services Specialist III

Hey!

I am Paula, the recruiter for this role. I love to travel around the world and learn about new cultures. Lovely to meet you!

Perhaps this is the 10th Job Description you read today, sitting on your couch with Netflix playing in the background, or contemplating your life planning to refresh your career. I am sure by now all offers look the same.

I will be honest with you, at Zurich we do not claim to be perfect, but we are pretty cool! If you want to know why, keep reading!

But first, THANK YOU for showing interest in our company. We know that a job search can be challenging, but don’t worry, what goes around comes around!

Let’s get straight to the point! I will try to sum up our DNA in 2 essential points:

• We love volunteering but we prefer to be Change Activists. What does that mean? We focus our efforts in helping youths in risk of social marginalization and fighting climate change by reforesting parks or woods in Madrid and in the Doñana Forest. This year alone, we have already volunteered for over 13000h!

• At Zurich we say it loud and clear: We are proud of our colors, we believe that a diverse and inclusive team makes the difference. We don’t discuss disability, we discuss capability! We want you to be yourself, without closets in between or glass ceilings making you fragile. 50% of our high responsibility positions are occupied by women (including our Executive Committee). Do you know that we produce our own podcasts about gender identity? We are building a company were everyone is welcome!

At this point you might be asking yourself: Paula, how will be my day to day wearing the blue sweater?  I asked that question too.

• Issuance of FoS Master policies and invoices mirroring the original Master policy issued by the Producing Country. Manage a portfolio of FoS Master contracts assigned, being the point of contact for the Underwriters in the Producing Countries on assigned customers.
• Handle specific requests from Underwriting by reviewing service plan requests, determining the feasibility of requests, and implementing customer-focused service solutions.
• Attend meetings and monitor business decisions made at meetings to ensure each decision is acted upon in accordance with the outcome of the meeting.
• Provide customer-specific solution management in resolving complaints or handling other service-related challenges.
• Maintain fluent communication with the main Producing Countries to assure the service expected is met and their needs are fulfilled.
• Maintain fluent interaction with Customers and Brokers of FoS Master contracts where needed.
• Participation in Market-facing activities to enhance and promote Customer Service.
• Through adherence to the guidelines, and with a mindset of continuous improvement, deliver optimal service to the Customers.
• Monitor, improve and follow up cash flow and cash management according to the guidelines established.
• Frame escalations when needed to assure excellent delivery within the network as well as create a learning organization and share best practices.
• Follow up on data quality in local systems as well as global systems. Deliver on clean-up actions stated in Quality Assurance Reports.
• Participate in training activities for new joiners and support them as a buddy until they are completely trained. Act as a deputy of her/his colleagues when needed.
• Participate in projects and initiatives on outsourcing, automation, and efficiency gains.

How do you know you fit in? I’ll explain:

Don’t worry, we are not asking you to save the planet or meet 100% of the requirements.  

• Degree/Master’s in economics, law, or similar
• Insurance background (business administration, economics, insurance management, or similar)
• Understanding of insurance operations with a special focus on handling highly complex international accounts
• Experience in international programs, either with an UWS or an UWR background.
• UWS or UWR know-how in domestic is a plus
• Market-facing experience
• Experienced in working internationally and cross-border
• Operating directives
• Performance Metrics
• Advance level of English and Spanish

Right now, either you feel as great as when you fit into the right size of your jeans or you are thinking “this is not for me” (and that’s ok, we will meet again in a bright future). However, you can share my contact with those near you who you feel might be a fit to the job.

At Zurich we love to live life to the fullest. I would love to know how we can make you happy, but for me, balance between life and work makes the difference. Flexibility and digital disconnection are real and encouraged.

#PorSerDeZurich, you can choose the benefits that best fit your needs. We all know that “to each their own”.

• FlexWork: We love flexibility. We want to offer you a flexible hybrid mode so that you can organize your work schedule as you wish. We also offer you a home office extra bonus.
• We believe you learn by doing, which means we allow movement of our employees in between different departments, both locally and at an international level thanks to the program “Talent in Motion”. And so, you can further your knowledge and growth, we offer English classes, training, and a personal mentoring program.
• Flexible remuneration: You will be able to choose what suits you best! Choose from medical insurance, training, volunteering programs, kindergarten and so much more!
• At Zurich we know that putting a smile on someone else’s face is easier than you think! That’s why we are activists! We will gift you a whole working day to dedicate to the cause that is closer to your heart.
• Referral bonus if you bring other top talent like you! Just remember - we are not looking for perfection, so feel free to share my contact information with people you know who might be a good match, and I will be happy to meet them.
• If Sport Spice as always been your favorite, now is your chance to get fit! Marathons, gym discounts and much more! Are you ready to go?
• Do you prefer the beach or the mountains? You will have 25 vacation days, plus insurance day and your birthday to do all the things you love the most. But fear not, we mean real digital disconnection. Because we all know life is short and you deserve a good rest!
• At Zurich we think about the future, therefore offer a retirement plan and life insurance and discounts in banking and other insurance products.

If you managed to read up to this point, THANK YOU! We are pretty cool, aren’t we?

If you feel butterflies in your stomach and you think we are a match, send smoke signs… or your CV if you think the smoke thing won’t cut it.

And to top it off, do you want to know what Zurich employees think? I could tell you we are nº1 Top Employers in Spain, but we would love you to hear it from our people by visiting our Glassdoor profile. No blessing in disguise!

I hope to meet you soon!

Paula Moreno.