FCP Administrator

Job Summary

Zurich Middle East is part of Zurich Insurance Group, one of the world’s largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.

Reporting to Head of Retail Customer Services, as FCP Administrator (Financial Crime Prevention), you are expected to process customer requests to meet the expectations of their customers by providing market leading service and retaining excellent customer relationships.
 

Job Accountabilities

As FCP Administrator, your role will involve: 

• Sets and achieves targets to maintain productivity, efficiency, quality standards and ownership. 
• They meet the requirements of their customers, build, and maintain excellent customer relationships through processing a range of compliance and regulatory tasks and services, while demonstrating knowledge of relevant systems, products, processes, and procedures. 
• They contribute to a positive and supportive team culture, and demonstrate clear adherence to customer focus, work collaboratively across all operational areas. 
• They take personal responsibility for resolving basic queries from customers and agents. 
• They help identifying and taking forward continuous improvement opportunities.

Job Qualifications

To be successful in this role, you will need: 

• Bachelor’s degree preferred (or equivalent), and 2 or more years of experience in a related field.
• Understanding of Insurance, corporate savings and pensions / end of service benefits being strongly preferred.
• Previous experience working within an international and diverse cultural organization would be beneficial.

Skills:

• Analytical and problem-solving mindset.
• Accuracy and attention to details.
• Build and maintain strong working relationships with customers and external and internal stakeholders.
• Intermediate knowledge of Microsoft office packages– Word, Excel, and PowerPoint.
• Excellent negotiation and communication skills both written and verbal in English.
• Digital Literacy