Bond Administrator (Part-Time, Job-Share, Full-Time)

Location: Manchester. This is an office-based role with the option to work from home occasionally.

Salary: Circa £27,000 depending on experience + excellent benefits package

Closing date for applications: 22nd May 2024

The opportunity:

Are you an experienced Administrator looking for your next challenge? If you pride yourself in providing excellent customer service every day and have excellent attention to detail, then we would love to hear from you!  

As a Bond Administrator, you’ll be part of our Surety Underwriting team within our Commercial Insurance business.

In a fast paced but rewarding area of the business, you’ll have the opportunity to work within the heart of the underwriting support function liaising with customers, brokers and international colleagues on a regular basis. You’ll be tasked with issuing, renewing and cancelling bonds in what is a critical step in the Surety environment. The role is office-based working with colleagues within a small facility administration team ensuring bonds can be issued daily as customer needs arise.

In this role communication and quick learning is key, in turn you will get to experience working for a global, truly people centric organisation. Full training will be provided in this varied and niche area of financial services.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

What will you be doing?

• Process bonds and individual transaction requirements throughout the bond lifecycle including the preparation of documents and correspondence.
• Process facility and security documentation.
• Review documentation submitted to cancel or reduce bonds and authorise transactions after full training.
• Co-ordinate the review of bonds due for renewal involving contacting clients and brokers to obtain the necessary underwriting information.
• Liaise with international colleagues in relation to non-domestic business.
• Liaise with clients and brokers answering queries during the lifecycle of bonds and in relation to credit control.
• Check the processing accuracy of others in the team after full training.
• Provide general underwriting administration support.
• Co-ordinate ‘one-off’ projects as required.
• Deal with incoming and outgoing post.
• Maintain filing systems – digital and paper.

What are we looking for?

• Previous experience in a similar role – experience or working within Financial Services/Legal is desirable but not essential.
• Educated to GCSE level or equivalent (Grade C or above for Maths and English).
• PC skills to include an excellent knowledge of Word and Excel – knowledge of Salesforce and PowerPoint is desirable but not essential.
• Enthusiastic with a positive attitude and a desire to continue to improve processes and help drive the business forward.
• Ability to communicate clearly and effectively and build and maintain relationships at all levels of staff, both within and outside of the team.
• Committed to provide high quality work with a strong focus on accuracy in a time pressured environment, while ensuring deadlines are met.
• Ability to analyse and interpret information to produce an output with high attention to detail.
• Excellent verbal and written communications skills.
• Excellent time management and organisational skills with the ability to prioritise and cope with varying workloads and pressure.
• Effective at working independently as well as in collaboration with others with a willingness to undertake a varied number of duties.
• Ability to use initiative and recognise when an innovative approach to tasks / problems is required.

Who we are:

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people and our planet.

With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.

We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. Be part of something great.

Our Culture:

At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic.

We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities.

We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.