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Insurance Underwriting Business Manager(Part-Time, Job-Share and Full-Time)


Job title: Insurance Underwriting Business Manager (Part-Time, Job-Share and Full-Time)
Location: Manchester


We’re the #1 best place to work in the insurance industry!
We’re delighted to have been awarded a Glassdoor Employees' Choice award, recognising us in the top 20 UK’s Best Places to Work in 2022 and the only UK insurer to make the list. The Employee’s Choice award recognises employers that shine brightest according to those who know a company best – the employees.        

The opportunity: 
We are passionate about our customers, so much so it drives every decision and action we take. Through creative propositions to suit our customer’s needs, we like to go above and beyond to exceed all expectations by delivering a high-quality service that sets us apart from our competitors. 
The role of a Business Manager is to lead, motivate and develop a team of Trading Underwriters to ensure they deliver a high-quality service that surpasses expectations, and creates an environment to successfully achieve the financial and operational plans set for the team.


This role is available part-time, job-share or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. 


Key responsibilities: 

  • Drive the Trading Underwriter culture to go above and beyond for our customers, by being creative and dynamic with our thinking.
  • Create a culture of service excellence, striving, and exceeding our customer perceptions.
  • Lead the personal performance and development of approximately 10-14 direct reports in pursuit of continuous improvement in key activities and behaviours, which contribute to the delivery of business objectives.
  • Continually look for process improvements to benefit the customer, with work capacity and resource management in mind. 
  • Work with management team to drive inspirational culture and to challenge business process in order to improve efficiency and productivity.
  • Inspire individuals to achieve outstanding performance through personal leadership style and behaviours.
  • Motivate, mentor and develop individuals to maximise potential.
  • Act as a role model for the Zurich behaviours.
  • Monitor, track and report financial performance of the team against annual financial and operational targets set in own area, ensuring accountability and responsibility from your team.
  • Maintain a detailed understanding of the channel metrics and the drivers of performance variances against expectations and use data to influence and advise the team strategy.
  • Embed and drive a service excellence culture in team by responding to customers in a timely manner, whilst understanding and leading an evolving customer demand.
  • Develop knowledge and understanding of governance and controls, policies and procedures to ensure the team's work is undertaken to the standards of behaviour and in accordance with policy.
  • Ability to Interpret data in order to determine responses to market conditions and customer demand, ensuring it is meaningful and accurate to influence team strategy.


Your skills and experience:

  • Previous experience of leading and driving a team to success in an ever changing and competitive market.
  • Ability to coach and influence people at all levels. 
  • Proven experience of leading and developing people’s performance.
  • Experience of using data to make informed decisions on resource management and implementing a short- and long-term strategy in order to achieve the operational and financial goals.
  • Demonstrable experience of working within an organisation with strong corporate values.
  • Previous experience within General Insurance industry desirable. 
  • Innovative, enthusiastic and forward thinking. 


The reward: 

As well as a competitive salary we also offer an excellent lifestyle benefits package which includes:

  • 12% Non Contributory pension scheme
  • Annual company bonuses
  • 25 days holiday plus an additional 3 volunteering days
  • Private medical cover
  • Discounted gym membership,
  • Discounted gadget insurance
  • Discounted technology offers
  • Virtual GP appointments
  • Plus much more! 

At Zurich we will consider requests for flexible working on hiring.  Many of our employees work flexibly in many different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours.  Please talk to us at interview about the flexibility you may need.


Who we are: 

With about 55,000 employees serving customers in more than 170 countries we aspire to become the best global insurer as measured by our shareholders, customers and employees. If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. The success of our business is built on the contributions of our highly talented employees - people who work every day to position us at the forefront of the insurance industry. We therefore look to hire great people and we encourage those people to give their best.

Further information:
At Zurich we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers, and we want our employee base to reflect that. 
Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics. 


You’ll feel the support of being part of a strong and stable company. A long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future.


With the above in mind, we accept applications from everyone regardless of your background, beliefs or culture however we especially welcome applications from women, people from ethnic minorities, people with a disability and people who are LGBT+ as these groups are currently under-represented in our organisation. 

We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity through the Zurich Community Trust.

We have won numerous awards for our work on Diversity and Inclusion.  You can read about our awards on our website. 


So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us. 

Apply now »