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Bilingual Liability Claims Manager


Job Summary


Zurich Canada is seeking a Bilingual Liability Claims Manager to lead a team of Claims Professionals specializing in moderate complexity liability claims.  Preferably, the ideal candidate will be located in Montreal.  

In this role, you will be overseeing the day to day operations of the Liability Claims team as well as developing and implementing a customer focused strategy. You will have excellent coverage review and technical claims handling skills and the ability to coach and mentor your team to be technical experts, customer focused, and contributors to Zurich Canada’s success.

What you bring to the role:


  • Drive superior claims results by providing direction, technical guidance, tracking and reporting on key metrics for claims that your team is handling
  • Achieve customer satisfaction targets by building and maintaining relationships with internal colleagues, external customers and brokers, and analyzing and resolving quality and customer service problems.
  • Achieve best practices by reviewing claims files, identifying trends and recommending improvements.
  • Contribute to innovation and continuous improvement of the claims value proposition
  • Contribute to effective claim outcomes by effectively implementing Claims Best Practices to manage loss payments and claim expenses.
  • Ensure compliance with all legal, regulatory and internal control requirements.
  • Provide claims insights to assist business units by collaborating in product development, customer/broker stewardship and prospect meetings.
  • Colloborate with underwriting and centers of expertise concerning industry trends and major claim issues.
  • Is a business partner to underwriting and centers of expertise in drafting endorsements/policies as well as provide ongoing feedback on policy/endorsement wording modifications.
  • Attend critical insured/potential insured meetings and otherwise participates in significant marketing events.
  • Motivate and lead a high performance team by attracting, onboarding, recruiting and retaining team members.
  • Drive the performance management process by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development per the company’s policies.
  • Maintain transparent communication by appropriately communicating organization information to team through department meetings, one-on-one meetings, appropriate email, IM and regular interpersonal communications.
  • Share professional and technical knowledge by participating in industry conferences or associations or has other involvement in industry events.
  • Create a workplace culture that is consistent with the Zurich mission, vision and Zurich Basics.
  • Protect Zurich´s reputation by keeping claims information confidential.

Job Qualifications


What you bring to the table:



•  5 or more years of experience in the Claims area

• Bachelors Degree and 6 or more years of experience in the Claims area

• High School Diploma or Equivalent and 8 or more years of experience in the Claims area



  • Bachelor’s Degree or JD Degree and 3 years of experience managing a team of liability claims professionals or equivalent claims management experience
  • Business writing and presentation skills in English – Bilingual in English & French 
  • In depth knowledge of liability policies and concepts and expertise with reviewing commercial manuscript wording and endorsements
  • General knowledge of insurance regulations, markets, and products
  • Proficient with Office 365 productivity tools and apps
  • Proven leadership and time management skills in a team environment


What we bring to the table: 


A comprehensive health/benefits plan with varying levels of coverage to suit your specific needs 

A competitive total compensation package 

A chance to work in the exciting world of insurance, with multiple career paths and the opportunity to grow – we encourage internal mobility and take pride in assisting you to reach your career goals and aspirations 


We also offer you the opportunity to work with: 


A people first organization, with a focus on diversity and inclusion – we encourage you to bring your real self to work 

An organization that values your input, and strives to put our employees in a position to make an impact 

A collaborative culture where thought diversity is valued 

A global organization with a rich, long-standing history 



Only applicable for Canada: For Zurich Canada's commitment to diversity and accessibility please click here. If you would prefer to not receive future electronic messages from Zurich Insurance Company Ltd's recruitment management system, please email your request to have your job profile deleted from the system by clicking here. Zurich Insurance Company Ltd 100 King St., W., Suite 5500, Toronto, ON, M5X 1C9.

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