Senior Claims Specialist, Liability - Montreal

The Opportunity

Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.  
 
You will be joining a professional and collaborative team which strives to deliver pragmatic and efficient claims management. You will be a key contributor by seeking the best claims outcomes on moderate to complex liability claims for large corporations, multinationals, and international insureds.
 
Zurich Canada Claims Specialists are driven to provide excellent service driven by a culture of integrity, fairness, and sustainability.
 
Your main responsibilities as a Senior Claims Specialist will be to complete the review and assessment of the liability and coverage applicable to each loss and to handle the investigation and litigation components.   
 
You will negotiate settlement of claims and manage litigation by providing directions to counsels, attend to judicial settlement conferences and get involved with trials preparation.   You will be responsible for setting and reviewing reserves and you will be contributing to the company’s performance and growth by controlling the expenses and the claims life cycle.

This is a hybrid work opportunity.

What you will do

• Document claims files by accurately capturing and updating claims developments and loss details.
• Determine liability by gathering and analyzing relevant facts; utilizing applicable law and principles of negligence.
• Perform review of coverage; address coverage issues determining whether the loss falls within the coverage.
• Work to have a timely resolution to claims by developing case strategy; developing a case evaluation; escalating issues as appropriate.
• Establish timely reserves and perform ongoing review throughout claims cycle within authority limit by estimating and validating value of claims.
• Assess damages by calculating applicable damages or range of damages allowed by law.
• Negotiate settlement of claim by establishing appropriate negotiation strategy and utilizing available tools and resources within authority limits.
• Ensure customer service by proactively communicating information; responding to inquiries; following customer protocols and participating in customer marketing efforts.
• Manage expenses by working within vendor approved networks and managing scope of work assigned to outside contractors. 
• Complete referrals to recovery and investigation services teams.

Job Qualifications - What you bring to the table

Required:

• Quebec Claims Adjuster license (Commercial lines)

 
AND
 

• Bachelor’s Degree and 3 or more years of experience in the Claims or Insurance area
   

OR

• College Degree and 5 or more years of experience in Commercial claims handling
   

OR
 

• Zurich Certified Insurance Apprentice, including an Associate Degree and 3 or more years of experience in Claims or Insurance area
• Completion of Zurich Claims Training Program and 3 or more years of experience in the Claims or Insurance area

 
AND
 

• Business writing and presentation skills in both French and English
• Proficiency with Office 365 productivity tools and apps

Verbal and written proficiency in the English language is required in order to facilitate communication with internal and external key stakeholders located outside of Quebec.

Our Culture

• At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DEIB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.
• We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact. 
• We care about our employees’ well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.
• We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.
• We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion. 
• We are committed to continuous improvement, and offer access to a comprehensive range of training and development opportunities. 
• We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources.
• We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto’s Top Employers and to have received Insurance Business Canada’s 5-Star Diversity, Equity and Inclusion Award.  

Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us. 

About Us

Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 500 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals’ first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at www.zurichcanada.com.