Head of Compliance Operations and Reporting

Let’s grow together!

Zurich Cover-More is one of the world’s largest travel insurance and assistance providers and part of Zurich Insurance Group, a leading multi-line insurer. We stand for more care, more cover, for all, and we look after more than 20 million of the world’s travellers every year, making sure we are there every step of their journey.

Our family of customer-facing brands include Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely and Blue Insurance. We are a connected and caring workforce of more than 2600 employees with teams in North America, Europe, Latin America and Asia Pacific.

Our global delivery platform provides a consistent multi-lingual service experience and ability to write insurance policies in more than 50 countries. Zurich Cover-More has more 200 distribution partners around the world including airlines, global travel companies, major banks and credit card providers and leading retailers.

Further information is available at https://www.covermoregroup.com/people/.

What is the opportunity?

We are currently looking for a Head of Compliance Operations & Reporting for Zurich Cover-More (ZCM).  This role will work directly with the CCO to design and implement the target state both during and after integration, ensuring future-ready capabilities, streamlined processes, and enhanced compliance risk insights.

Operating in a fast-paced, content-driven environment, this role spans all aspects of the Zurich Cover-More Group, including integration, strategy, and operations. You will work alongside subject matter experts, legal and regulatory specialists, and business leaders to navigate the increasingly complex compliance landscape, ensuring the organization remains resilient, forward-looking, and well-prepared for regulatory challenges.

This position is based in New York City, NY.

What will you be doing?

• Oversee the implementation of Zurich Group Compliance frameworks across Zurich Cover-More, ensuring alignment with group standards and regulatory expectations.
• Design and implement Compliance reporting for Zurich Cover-More, both during and post-integration, to support transparency, oversight, and informed decision-making.
• Enhance compliance capabilities by ensuring processes are fit for the future, driving simplification, and generating meaningful compliance risk insights.
• Lead compliance risk assessments across Zurich Cover-More, ensuring risks are proactively identified, assessed, and managed.
• Provide strong leadership within the Zurich Cover-More Compliance team, fostering a culture of integrity, collaboration, and continuous improvement.
• Deliver consistent, reliable, and timely compliance risk insights to business leadership, decision-making bodies, and governance forums to support informed strategic direction.
• Maintain and strengthen the compliance control framework, ensuring its effectiveness in mitigating compliance risks across the organization.
• Act as a key partner to local and regional Compliance officers, facilitating alignment and consistency in compliance practices.
• Manage relationships with assurance functions, including Legal, Risk, and Audit, to ensure a cohesive and integrated approach to governance and risk management.

What are we looking for?

• 10 or more years of experience in financial services and regulatory compliance, ideally with a strong understanding of the insurance industry.
• Bachelor's degree in economics, business administration, risk and compliance, or law, along with relevant experience in these fields.
• Strong analytical skills with the ability to deliver effective management information and reporting.
• Experience working in a complex and challenging environment, such as large organizations.
• Ability to operate within a large financial group and build and manage relationships across business lines.
• Strong communication and negotiation skills.
• Effective conflict resolution, presentation, and project management skills.
• Proven leadership experience, with the ability to lead and develop high-performing teams.
• In-depth advisory and consultative skills.

Why choose us?

We value optimism, caring, togetherness, reliability, and determination.

We have more than 2600 employees worldwide: we are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travelers, at every step of their journey.

Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around.  Our hybrid approach ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.

Career growth. This is an extremely exciting time for us at Zurich Cover-More, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth.

Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits (everyone starts with 4 weeks) along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.

Investing in your health and your future. We offer a competitive high deductible health plan, EAP programs and access to health and well-being activities along with 401(k) program with employer matching to help you plan for your future.

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are. 

Apply today and let’s go great places together!