Risk Manager

What is the opportunity?

We are currently looking for a Risk Manager for Zurich Cover-More (ZCM). This position reports to the Chief Risk Officer, Zurich Cover-More Group and will be based in New York or Toronto. 

As a member of the Zurich Cover-More Risk team, you will assist the Chief Risk Officer in implementing and embedding the Zurich group risk management framework across Zurich Cover-More and running an efficient and effective governance function during and beyond the integration period.

Let’s grow together!

Zurich Cover-More is one of the world’s largest travel insurance and assistance providers and part of Zurich Insurance Group, a leading multi-line insurer. We stand for more care, more cover, for all, and we look after more than 20 million of the world’s travellers every year, making sure we are there every step of their journey.

Our family of customer-facing brands include Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely and Blue Insurance. We are a connected and caring workforce of more than 2600 employees with teams in North America, Europe, Latin America and Asia Pacific.

Our global delivery platform provides a consistent multi-lingual service experience and ability to write insurance policies in more than 50 countries. Zurich Cover-More has more 200 distribution partners around the world including airlines, global travel companies, major banks and credit card providers and leading retailers.

Further information is available at https://www.covermoregroup.com/people/.

What will you be doing?

• You will develop and implement the Zurich Cover-More Risk & Governance framework, ensuring alignment with Zurich’s policies and supporting the integration process across teams.
• You will lead the establishment of the ZCM Risk & Control Committee, including coordinating meetings, tracking actions, and providing support for governance activities.
• You will provide senior management with comprehensive risk assessments and reports to enable informed decision-making and ensure a 360-degree view of risk.
• You will conduct risk assessments, investigations, and monitor key controls across financial, third-party, and operational risks, escalating significant issues to senior leadership.
• You will support risk reporting, risk governance, and adherence to Zurich Risk Policies, ensuring compliance and monitoring across the organization.
• You will build and maintain strong relationships with senior executives, driving a strong risk culture, ensuring proactive communication and follow-through on risk-related tasks and initiatives.

• You will prioritize risk areas during the integration process, focusing on short-term controls while developing long-term structures.
• You will streamline reporting processes and ensure risk information is effectively communicated within ZCM.
• You will maintain a strong governance structure, ensuring risk-related tasks and reporting are being executed in line with best practices.

What are we looking for?

• 5+ years of Risk Management experience, with a background in insurance or financial services.
• A strong governance background, ideally with experience in legal, risk, or compliance roles.
• Previous experience in board reporting or senior executive-level interactions is highly beneficial.
• Strong relationship management skills, with the ability to communicate clearly and manage sensitive conversations with senior stakeholders.
• A global mindset, with the ability to work across regions and integrate regional frameworks into a unified global strategy.
• Proven experience in developing and implementing comprehensive risk management manuals, contracts, and risk management websites.
• The ability to work independently without requiring micromanagement; this will be a small team environment.
• Strong project management skills with the ability to manage multiple priorities and deadlines.
• The ability to manage a high-visibility role and be proactive in chasing and ensuring progress on action items.

Requirements:

• Bachelor’s degree with 5+ years of experience in Risk Management, OR High School Diploma with 7+ years of relevant experience, OR Zurich Certified Insurance Apprentice with an Associate Degree and 5+ years of experience.
• AND: Experience in risk management, including knowledge of underwriting, actuarial, reinsurance, or claims operations within the insurance industry.

Why choose us?

We value optimism, caring, togetherness, reliability, and determination.

We have more than 2600 employees worldwide: we are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travelers, at every step of their journey.

Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around.  Our hybrid approach ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.

Career growth. This is an extremely exciting time for us at Zurich Cover-More, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth.

Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits (everyone starts with 4 weeks) along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.

Investing in your health and your future. We offer a competitive high deductible health plan, EAP programs and access to health and well-being activities along with 401(k) program with employer matching to help you plan for your future.

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are. 

Apply today and let’s go great places together!