Technology Integration Management Office (IMO) Lead, Zurich Cover-More

Travel Guard meets the diverse needs of leisure and corporate travelers alike through its comprehensive portfolio of travel insurance plans and assistance services as well as a network of experienced providers. With global service centers placed strategically around the globe, our 24/7 multilingual team is always just a phone call away and ready to assist when our customers experience travel issues – from lost luggage or minor travel inconveniences to medical emergencies or life-threatening events. We help customers recover from travel disruptions and enjoy their journeys knowing Travel Guard has their back every step of the way.

With the recent acquisition of AIG’s global personal travel insurance business, Travel Guard, we have become a leading travel insurance and assistance provider globally, serving over 20 million customers annually and maintaining long-term relationships with more than 200 distribution partners.
 

We’re for travelers and for traveling, but we want to offer much more beyond travel insurance and assistance – we want to ‘cover more’.

Zurich Cover-More is currently seeking a dynamic and experienced Technology Integration Management Office (IMO) Lead to join our team at Zurich Cover-More.  This position will be based in our New York Office and report to the Transformation Director, Zurich Cover-More.

The Technology IMO Lead will play a critical role in the successful integration of technology assets following a recent acquisition. This role requires a strategic thinker with hands-on experience in managing complex technology integrations, ensuring seamless operations in a transformation context.

The ideal candidate will have:

• An understanding of typical technology hardware and application ecosystems
• A proven track record of leading technology or integration projects in a complex environment
• An ability to engage senior leaders to facilitate decision-making.

Responsibilities include:

• Integration strategy development and execution: Develop and execute a comprehensive technology integration strategy that aligns with the overall business objectives, timelines, and budget.
• Perform selected project management tasks: Including identifying interdependencies, communicating project requirements, tracking progress, making decisions, identifying and mitigating risks, and resolving conflicts and issues, to deliver successful project outcomes.
• Oversee technology transition services agreement exits: Manage effort to develop detailed separation and integration plans to transition IT requirements currently supported through transition service agreements, then oversee execution.
• Systems integration and data migration efforts: Lead team of program/project managers, business analysts, solution architects, and subject matter experts located throughout the greater Zurich IT organization to develop technology solutions which meet business needs, including for integration of software, hardware, and network systems, ensuring compatibility and optimal performance.  Plan and execute data migration activities, ensuring data integrity, security, and minimal disruption to business operations.
• Stakeholder collaboration: Work closely with regional and cross-functional teams, including IT, operations, finance, and HR, to ensure alignment and smooth integration.
• Managing up: Coordinate with senior leaders across the organization on IT priorities and solutioning, driving solutioning and discussions.
• Vendor management: Manage relationships with third-party vendors and service providers involved in the integration process.
• Change management: Develop and implement change management plans to support the transition, including training and communication strategies.
• Performance monitoring: Establish metrics and KPIs to monitor the success of the technology components of the integration and make data-driven decisions to address any issues.
• Risk management: Identify potential risks and develop mitigation strategies to ensure the integration stays on track and within budget.

We are hiring this position at a VP II or VP Level:
 

VP II
Required experience:

• Bachelor’s degree and 10 or more years of experience in the Information Technology, Project Management and/or Business Operations area
  AND
• Leadership experience in a technology function

• Experience working with business stakeholders within a cross-functional matrix environment and managing the complexities of a post-close acquisition governance structure
• Project management experience
• People management experience

VP
Required experience:

• Bachelor’s degree and 12 or more years of experience in the Information Technology, Project Management and/or Business Operations area
• AND
• Leadership experience in a technology function

• Experience working with business stakeholders within a cross-functional matrix environment and managing the complexities of a post-close acquisition governance structure
• Project management experience
• People management experience

Preferred experience:

• Insurance industry experience
• Subject matter expertise to address advanced, high-level technology questions and issues
• Familiarity with technology infrastructure and application ecosystems at the enterprise level and in a direct-to-consumer context
• In-depth project management and consulting experience
• Expertise in progress reporting methods and techniques of performance metrics/measures and budget analysis
• Experience in a post-merger environment exiting transition services agreements.

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply, as they will be considered based on their experience, skills, and education. The salary indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The combined salary range for this position is $149,500-$281,700. The proposed starting salary range for the VP II position is $149,500-$244,900 with short-term incentive bonus eligibility set at 25%. The salary range for the VP position is $172,000-$281,700 with short-term incentive bonus eligibility set at 35%. 

Zurich Insurance Group
Zurich Insurance Group (Zurich) is a leading multi-line insurer serving people and businesses in more than 200 countries and territories. Founded 150 years ago, Zurich is transforming insurance. In addition to providing insurance protection, Zurich is increasingly offering prevention services such as those that promote wellbeing and enhance climate resilience.
Reflecting its purpose to ‘create a brighter future together,’ Zurich aspires to be one of the most responsible and impactful businesses in the world. It is targeting net-zero emissions by 2050 and has the highest-possible ESG rating from MSCI. In 2020, Zurich launched the Zurich Forest project to support reforestation and biodiversity restoration in Brazil.

The Group has about 60,000 employees and is headquartered in Zurich, Switzerland. Zurich Insurance Group Ltd (ZURN), is listed on the SIX Swiss Exchange and has a level I American Depositary Receipt (ZURVY) program, which is traded over-the-counter on OTCQX. Further information is available at www.zurich.com. 

Zurich Global Ventures
Zurich Global Ventures (ZGV) is a collection of companies within Zurich Insurance Group that are focused on providing global services and product offerings that go beyond traditional insurance. They aim to get closer to customers by offering customized, proactive and digital experiences that empower individuals and businesses to be better prepared for the future.

Through their independent businesses such as Corporate Life & Pension, Zurich International, Cover-More, Zurich LiveWell, Zurich Global Ventures focuses on customer needs in travel, health and wellness, cyber and employee benefits.

Cover-More Group
Zurich Group and Cover-More Group have recently acquired AIG’s global personal travel insurance and assistance business (AIG Travel), including the well-known brand, Travel Guard®.  

This acquisition strengthens Cover-More Group’s global footprint and positions us as a leading travel insurer in both the U.S. and globally. This strategic move aligns perfectly with ZGV’s mission to make insurance more accessible, relevant, and meaningful to our customers. By expanding our global travel business platform, we will significantly grow our customer base. We will also strengthen our global capability through AIG Travel's global IT platform, providing an opportunity for Cover-More to extend its award-winning travel assistance apps to a broader set of partners and customers.

As an insurance company, Zurich is subject to 18 U.S. Code § 1033.

You are joining us at a pivotal time in our business. With the recent acquisition of AIG’s global personal travel insurance business, Travel Guard, we have become a leading travel insurance and assistance provider globally, serving over 20 million customers annually and maintaining long-term relationships with more than 200 distribution partners.
 

We’re for travelers and for traveling, but we want to offer much more beyond travel insurance and assistance – we want to ‘cover more’.
 

Zurich Cover More recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet 

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 

Location(s): AM - New York
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No  
 
Linkedin Recruiter Tag: #LI-BK1 #LI-EXECUTIVE