Agile Delivery Manager

A new adventure awaits…  

How does 5 weeks leave per year, an impactful career that you’ll truly love, and working for a great organisation that empowers wellbeing sound like to you?  

At Zurich we’re on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet. 

This exciting adventure will drive positive impact. So, if you want to be part of a values led organisation, that is a leader in the insurance industry with a track record of making a real difference and continuously taking steps toward a sustainable future for our people, customers, communities, and our planet…read on!  

Let’s create a brighter future together, let’s make a difference   

The Workplace Experience Centre of Excellence (CoE) is dedicated to designing and delivering great products and experiences to employees. Within this COE, the Digital Employee Experience squad is focused specifically on solutions aim to streamline operations, improve employee engagement, and foster a positive work culture.

The primary goal of an Agile Delivery Manager is to create an environment that supports efficient collaboration and empowers team members to deliver high-quality work aligned to the Zurich Way, our Agile and Value Driven Delivery framework. By creating and fostering an environment of continuous improvement, feedback and team empowerment, the Agile Delivery Manager contributes significantly to the overall success of Agile initiatives.

The ADM reports to the ADM Chapter Lead and is allocated to squads in each of the segments to uplift the delivery capability of the team and ensure efficient delivery of outcomes, aligning to our North Star of being Australia’s leading digital insurer.

You will also be responsible for the following:

• Optimising how squads operate and deliver - guiding teams towards becoming autonomous, self-organising teams.
• Assists to identify and support removal of blockers for the squad
• Support Product Owner in backlog prioritisation - collaborate closely with the Product Owner in their development and prioritisation of the backlog using the product roadmap as guidance and delivery metric insights.
• Tracks performance and delivery outcomes - ensures team level delivery metrics (e.g. velocity, burndown charts, sprint outcomes, cycle time) are transparent.  Uses data driven decision making to assist teams in improving their Agile maturity. 
• Drive business and technology dependency alignment – tracking through visualising dependencies between business and technical activities within squads and supporting resolution of dependency conflicts
• Support squad engineering, testing, release, and deployment activities - collaborates with the Product Owner, Crew Leads, Technical Lead and Segment Delivery Manager to support engineering, testing, release, and deployment activities, ensuring the team meets the definition of done and quality expectations. 
• Accountable for ensuring delivery frameworks are followed appropriately in the squad(s) – this includes the right tool sets and standards as well as the Zurich’s delivery approach / frameworks are adhered to, to ensure quality and consistency of delivery.  Right tool, Right time for the Right outcome. 
• A champion for facilitating the squad to have a shared voice – squad has safety to raise concerns and transparency of information.  Creates an environment based on openness, commitment, focus, courage, and respect.
• Connects squads to rest of crew / segment - supports the team by connecting them to the rest of the crew and segment (e.g., impediment removal, release scheduling/coordination, inputs into quarterly planning, and consulting SMEs).
• Coaching the team in agile ways of working and looking at ways to continuously improve - helping team to uplift delivery capability by building a value driven delivery culture; coaching squad towards high performance and autonomy and championing Agile mindset, principles, methodologies and ensuring agile ceremonies are facilitated (and evolves to these being run by the team itself).
• Promotes sustainable working using data – utilising delivery metrics to ensure a sustainable pace of work within the squad through understanding priorities and available capacity.

Important to your success - let's grow together   

• Tertiary qualifications and/ or substantial relevant experience
• Knowledge and understanding of both project management and agile delivery processes, tools and techniques with the ability to adapt based on scope.
• Excellent knowledge and understanding of the industry and related products. 
• Relevant broad business experience. 
• Understanding of Product Management with Agile
• Experience in delivery of technology initiatives
• Knowledge of modern-day delivery practices including agile delivery frameworks, DevSecOps, and CI/CD
• Demonstrated track record of continuous improvement and problem-solving capabilities.
• Change management and communication experience would be preferred
• Knowledge and understanding of workplace, IT infrastructure & technology would be preferred

 Belong. Zurich is here to support you 

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

• 5 weeks leave per year for permanent staff through our Z leave initiative, as well as 15 days personal/carer’s leave (as we empower our people to manage their own wellbeing), plus access to Family Care (parental leave)
• Hybrid working arrangement - office 3 days and WFH 2 days p/w standard for FT employees
• Access programs to stay healthy and feel healthier along with receiving a AUD$500 wellbeing payment per year, plus a AUD$295 new starter e-voucher for your WFH set up (flex work - hybrid working), and other great benefits through our Shine portal
• Grow, and thrive in your career (we support and encourage it) with award winning training programs. As our strength is our people and we value your individuality
• Work with global, diverse, and inclusive teams; Explore your passions, fuel innovation, drive equity, collaborate and make a positive difference beyond your role
• Global mobility opportunities across more than 200 countries worldwide
• Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day
• We plant a tree for every new employee
• Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive workplace; Silver AWEI employer, Pride in diversity… to name a few.

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong and thrive.  

Zurich is an equal opportunity employer.  We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.   

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure