Case Manager - Group Insurance Underwriting

How does 5 weeks leave per year, an impactful career that you’ll truly love, and working for a great organisation that empowers wellbeing sound like to you?

A new adventure awaits… 

At Zurich we’re on a journey to lighting the way to a brighter future… a brighter future for you – focused on your career, your wellbeing, and your community – as well as our customers and the planet.  

This exciting adventure will drive positive impact. So, if you want to be part of a values led organisation, that is a leader in the insurance industry with a track record of making a real difference and continuously taking steps toward a sustainable future for our people, customers, communities, and our planet, read on! 

Let’s create a brighter future together, let’s make a difference

Work is something you do, not only somewhere you go. The way we work continues to evolve and at Zurich we are committed to creating ways of working that ensure you are helping to create a brighter future. 

As the Case Manager for Group Insurance Underwriting, you will be responsible for tracking new business submissions, completions, and relentlessly working to reduce end-to-end turnaround times through suspense management activities.

You will work in collaboration with our Third-Party providers, Underwriters, and Distribution team for new business lodged, managing workflows, systems processing, correspondence, and phone calls.

Important to your success – let’s grow together

• Previous experience providing exceptional customer service in a client service role; insurance, contact centre, or medical administration experience advantageous.
• Strong level of computer skills, including experience using Excel, Word, and other software packages necessary to the role.
• Strong interpersonal skills with a customer focus and the ability to build and maintain trustful working relationships, at all levels of the organisation.
• Strong communication skills, a keen eye for detail, and a solutions driven approach.

Belong. Zurich is here to support you 

There are so many reasons why Zurich is a great place to be, but here are just a few:

5 weeks leave per year for permanent staff through our new Z leave initiative, 15 days personal/carer’s leave (empowering our people to manage their own wellbeing); Grow, and thrive in your career (we support and encourage it) with award winning training programs; Work with global, diverse, and inclusive teams; Explore your passions, fuel innovation, drive equity, collaborate and make a positive difference beyond your role; Access programs to stay healthy and feel healthier, AUD$500 annual wellbeing payment, AUD$295 new starter e-voucher for your WFH set up (flex work - hybrid working), and other great benefits through our Shine portal; Access to Family Care (parental leave); Volunteer; Work in our state-of-the-art Green Star rated offices (when you are in the office); and dress for your day. We also plant a tree for every new employee – one of many local initiatives driving our contribution to ambitious global sustainability targets…

…We could go on, but the main point is that Zurich is a great place to be, where you can truly belong and thrive. 

Zurich is an equal opportunity employer.  We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.  

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure!