Claims Handler, Liability

A new adventure awaits… 

How does 5 weeks leave per year, an impactful career that you’ll truly love, and working for a trustworthy organisation that empowers wellbeing and is accelerating digital transformation sound like to you?

As one of Forbes 2024 ‘World’s Best Employers’, Zurich - a leader in the insurance industry - is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

This exciting adventure will drive positive impact. So, if you want to be part of a values led organisation, where real transformation is happening, given our vision to be Australia’s leading digital insurer, and you want to be part of a growing organisation who has a track record of making a real difference of continuously taking steps toward a sustainable future for our people, customers, communities, and our planet…read on! 

Let’s create a brighter future together, let’s make a difference  

Reporting to the Liability Claims Team Leader, the Claims Handler, Liability will provide proactive market leading, timely, effective and cost efficient management of a portfolio of Liability claims, following the Zurich Casualty Claims strategy Provide mentoring, coaching and training to the wider team.

You will also be responsible for the following:

• Manage claims in accordance with all procedures outlined in the Claims Manual
• Maintain effective diary system.
• Conduct timely investigations in regard to indemnity, liability and quantum.
• Review new claims
• Partner with customers and supply partners to proactively manage a portfolio of claims
• Finalise claims in a timely manner
• Develop professional working relationships with Liability Claims and Underwriting teams, Complex Crew Lead, Head of Technical Claims and Head of Claims as required

Important to your success - let's grow together  

In order to be successful you will have some of the following:

• Good technical claims knowledge and the ability to effectively manage technical claims autonomously.
• Aware of the relevant State based legislation and associated guidelines.
• Thorough understanding of the Insurance Code of Practice and Insurance Contracts Act.
• Thorough understanding of the relevant Privacy Act.
• Ability to direct solicitors/counsel in case management
• Develop superior negotiation strategies on all files appropriate for resolution
• Autonomous attendance at all external meetings / conferences / views / court appearances etc

Belong. Zurich is here to support you 

There are so many reasons why Zurich is a great place to be, but here are just a few: 

• 5 weeks leave per year for permanent staff through our Z leave initiative, as well as 15 days personal/carer’s leave (as we empower our people to manage their own wellbeing)
• We provide a hybrid working arrangement e.g. In the office 3 days per week and WFH 2 days per week for full-time employees
• Access programs to stay healthy and feel healthier along with receiving a AUD$500 wellbeing payment per year, plus a AUD$295 new starter e-voucher for your WFH set up (flex work - hybrid working), and other great benefits through our Shine portal; Access to Family Care (parental leave)
• Grow, and thrive in your career (we support and encourage it) with award winning training programs.
• Global mobility opportunities across more than 200 countries worldwide
• Work with global, diverse, and inclusive teams; Explore your passions, fuel innovation, drive equity, collaborate and make a positive difference beyond your role
• Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive workplace; Silver AWEI employer, Pride in diversity and supporting our LGBTQ + community… to name a few.
• Volunteer; Work in our state-of-the-art Green Star rated offices (when you are in the office); and dress for your day. We also plant a tree for every new employee – one of many local initiatives driving our contribution to ambitious global sustainability targets… 

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, have work/life balance, and thrive in a supportive environment.

Zurich is an equal opportunity employer.  We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.   

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure