Customer Care Consultant

A new adventure awaits… 

How does 5 weeks leave per year, an impactful career that you’ll truly love, and working for a great organisation that empowers wellbeing sound like to you?

At Zurich we’re on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

This exciting adventure will drive positive impact. So, if you want to be part of a values led organisation, that is a leader in the insurance industry with a track record of making a real difference and continuously taking steps toward a sustainable future for our people, customers, communities, and our planet…read on!  

Let’s create a brighter future together, let’s make a difference  

Work is something you do, not only somewhere you go. The way we work continues to evolve and at Zurich we are committed to creating ways of working that ensure you are helping to create a brighter future. It’s important to know, what you do matters.

A fantastic opportunity exists to join Zurich’s Life Insurance Division as a Customer Care Consultant.

This is a great entry level role into Zurich where you will be provided with excellent training and the support of a wonderful team.

You will provide exceptional service to our customers and advisers through inbound calls where you will assist with queries ranging from general Life Insurance policy information, processing requests, and maintaining details for existing Life Insurance policies.

If you want to work in a professional, supportive culture with ongoing mentoring/training, flexibility, and great benefits, we want to hear from you!

Important to your success - let's grow together  

• Strong Customer Service experience (call centre experience highly regarded)
• Excellent verbal and written communication skills
• High level of accuracy and attention to detail
• Great initiative and ability to prioritise tasks
• Solid computer literacy skills

Belong. Zurich is here to support you  

There are so many reasons why Zurich is a great place to be, but here are just a few:

5 weeks leave per year for permanent staff through our new Z leave initiative, as well as 15 days personal/carer’s leave (as we empower our people to manage their own wellbeing); Grow, and thrive in your career (we support and encourage it) with award winning training programs; Work with global, diverse, and inclusive teams; Explore your passions, fuel innovation, drive equity, collaborate and make a positive difference beyond your role; Access programs to stay healthy and feel healthier along with receiving a AUD$500 wellbeing payment per year, plus a AUD$295 new starter e-voucher for your WFH set up (flex work - hybrid working), and other great benefits through our Shine portal; Access to Family Care (parental leave); Volunteer; Work in our state-of-the-art Green Star rated offices (when you are in the office); and dress for your day. We also plant a tree for every new employee – one of many local initiatives driving our contribution to ambitious global sustainability targets…

…We could go on, but the main point is that Zurich is a great place to be, where you can truly belong and thrive.  

Zurich is an equal opportunity employer.  We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.   

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure!