Desktop Analyst

A new transformational adventure awaits you… 

Zurich’s ANZ business has three core segments Retail, Group Insurance and General Insurance who have end-to end accountabilities to better serve their customers. They are enabled by Shared Services teams that have a large portfolio of responsibilities. Technology (IT), Sustainability, Agile & Continuous Improvement and Strategy & Strategic Execution form a portfolio. 

Our Technology team is critical to progressing Zurich towards being Australia’s leading Digital Insurer. The Technology strategy focuses on Strengthening Foundations through security, stability and scalability, Builds for the Future through enabling agility, simplicity, efficiency and Enables the art of the possible through modernising our technology architecture, innovation and enabling digitalization of experiences.

Our technology is and will continue to undergo a significant transformation and we are looking for energised, strategic leaders with deep technical expertise to help us navigate this exciting journey.

Let’s create a brighter future together, let’s make a difference  

A great opportunity exists as Desktop Analyst, reporting to the IT Client Services Lead. The primary responsibilities of the Desktop Analyst will revolve around delivering top-notch IT & AV Support to our internal clients. This role is pivotal in imparting advanced knowledge and aiding colleagues in their drive to uphold our gold-standard IT service delivery.

As a seasoned point of contact within the IT department, the Desktop Analyst will take charge of IT issues and service requests, leveraging a thorough understanding of our technological landscape and support policies. Their adeptly troubleshoot intricate problems that necessitate a significant degree of technical prowess.

*This role will require you to be onsite at our North Sydney office 5 days a week. There is also a possibility of shift work which would include a start time between 7:30am – 10:00am depending on business requirements*

Important to your success - Unlock your potential

In order to be successful in the role, you will require most of the following:

• A bachelor’s degree in information systems or related discipline (Preferable)
• Must have strong AV Technical Support (Audio Visual) skills, with experience of managing AV faults and supporting AV services, calls, service requests and planned changes.
• Thorough understanding of various conferencing services including Microsoft Teams, Zoom, etc.
• Proven examples of adapting to varying situations and remain focused, friendly, and calm when dealing with the customer.
• Superior Customer Service skills to work effectively and efficiently with both internal / external stakeholders.
• Willingness to work flexible hours as required for afterhours support, changes and communication with international vendors.
• Troubleshoot meeting room faults using MS Admin portal, Lenovo Cloud support portal, Crestron Remote Client and in room diagnostics.
• Knowledge of AV room control systems and protocols including, Crestron, QSC, Shure and Dante.
• Thorough understanding of AV related technologies and solutions including peripherals.
• Certification in MCP, MSCE, Citrix is highly desirable.

Technical Skills

• Windows 10/11/Mac Operating System – Proficiency Level 2
• Mobile Operating System (Android/iOS) – Proficiency Level 1
• Device Management (Intune/Endpoint Manager) – Proficiency Level 1
• Office 365 Suite – Proficiency Level 2
• M365 Technologies – Proficiency Level 2
• MS Intune – Proficiency Level 1
• Microsoft Teams/Teams Room – Proficiency Level 2
• Active Directory/Azure Active Directory – Proficiency Level 2
• Basic understanding of AV technologies – Proficiency Level 1
• ServiceNow - – Proficiency Level 1
• Basic understanding of ITIL Methodologies – Proficiency Level 1
• Citrix VDI - Proficiency Level 1

 Belong. Zurich is here to support you 

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

• 5 weeks leave per year for permanent staff through our Z leave initiative, as well as 15 days personal/carer’s leave (as we empower our people to manage their own wellbeing), plus access to Family Care (parental leave)
• Hybrid working arrangement - office 3 days and WFH 2 days p/w standard for FT employees
• Access programs to stay healthy and feel healthier along with receiving a AUD$500 wellbeing payment per year, plus a AUD$295 new starter e-voucher for your WFH set up (flex work - hybrid working), and other great benefits through our Shine portal
• Grow, and thrive in your career (we support and encourage it) with award winning training programs. As our strength is our people and we value your individuality
• Work with global, diverse, and inclusive teams; Explore your passions, fuel innovation, drive equity, collaborate and make a positive difference beyond your role
• Global mobility opportunities across more than 200 countries worldwide
• Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day
• We plant a tree for every new employee
• Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive workplace; Silver AWEI employer, Pride in diversity… to name a few.

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, have work/life balance, and thrive in a supportive environment.

Zurich is an equal opportunity employer.  We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.  

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure!