Apply now »

IT Services Excellence Specialist


A new adventure awaits…   


How does 5 weeks leave per year, an impactful career that you’ll truly love, and working for a great organisation that empowers wellbeing sound like to you?   


At Zurich we’re on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.  


This exciting adventure will drive positive impact. So, if you want to be part of a values led organisation, that is a leader in the insurance industry with a track record of making a real difference and continuously taking steps toward a sustainable future for our people, customers, communities, and our planet…read on!   


Let’s create a brighter future together, let’s make a difference    


The IT Service Excellence Specialist key focus is improving the overall delivery of Service to our businesses by:   


  • Delivery of design, development, documentation, and support the Digital UX/UI to optimize the user experience for ITS initiatives or change. 

  • Working with APAC IT Service Management in supporting the initiatives, service processes and operational improvements.  

  • Develop ITIL skills by working closely with APAC IT Service Management team to support.  

  • Provide backup for key IT Service Management processes as required (eg Major Incident & Operational Change Management processes) 

  • Continual Service Improvements, including IT Service Management tools. 

  • Collaborate internal Project teams to understand project requirements, user stories, and technical specifications including communication plans, documentation, videos to support transition of new applications or infrastructure.  

  • Work closely with internal and external parties to support the End user digital learning for new technologies.  

  • Drive digital improvements on the APAC IT Learning HUB for our employees. 

  • Support the IT learning via digital days and enhancements to continue development of our internal capabilities to improve end user productivity.  



Important to your success - let's grow together    


  • Experience working within an IT Service Delivery or Support role 

  • Previous experience in IT End user support & delivery of technical documentation.  

  • Proven experience in Microsoft 0365 application suite, ServiceNow and reporting tools ie Powerbi 

  • Knowledge of Change Management and Agile methodologies  

  • High level of technical knowledge & drive to improve using emerging technologies. Capable of conducting research into technical solutions internally and externally.  


Belong. Zurich is here to support you   


There are so many reasons why Zurich is a great place to be, but here are just a few:  


  • 5 weeks leave per year for permanent staff through our new Z leave initiative,  

  • 15 days personal/carer’s leave (as we empower our people to manage their own wellbeing) 

  • Access programs to stay healthy and feel healthier along with receiving a AUD$500 wellbeing payment per year.  

  • $295AUD new starter e-voucher for your WFH set up (flex work - hybrid working) 


…We could go on, but the main point is that Zurich is a great place to be, where you can truly belong and thrive.   


Zurich is an equal opportunity employer.  We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.    


So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure 

Apply now »