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Liability Claims Advisor


Job Summary

As a member of the National Liability Claims Team, you will work closely with Zurich’s key stakeholders, to proactively manage a national portfolio of liability claims. You will combine strong market facing communication skills, product knowledge, tactical and strategic Broker / Customer engagement, as well as your ability to influence at all levels both internally and externally. 

Job Accountabilities

  • Proactively manage liability claims within your levels of delegated authority;
  • Develop strong relationships with your customers;
  • Attend external meetings / conferences / views / court appearances etc;
  • Participate in monthly team meetings and contribute to, and implement continuous improvement strategies;
  • Support the implementation of key initiatives and programs to improve efficiency and expertise in the Liability Team;
  • Achieve individual and team KPI’s. For example, closure rates, reopened ratio, recovery and fraud targets etc.

Job Qualifications

  • Relevant Insurance or Business Degree and/or Recognised ANZIFF Qualification (preferred)
  • Claims management experience required and Liability Claims experience held in high regard.

Business Accountabilities

  • Develop and maintain professional working relationships with Claims Advisors, Senior Claims Advisors, Senior Claims Specialists, Team Leaders and Claims Team Managers;
  • Develop relationships with internal colleagues including Underwriting, Distribution and Proposition; 
  • Nurture relationships with Brokers and Customers by understanding their requirements and delivery the claims and customer care service they require;
  • Work closely with our approved Panel of Service Providers to ensure the best possible outcomes for both our customers and Zurich.


Are you interested in working for a company that values its people and put's its customers and employees at the heart of everything we do? Are you looking for growth opportunities beyond simply a career? Then Zurich could be just the place for you!


Our people are the heart & soul of Zurich. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together! 

Our ambition is to become one of the most responsible and impactful businesses in the world. To get there we hire and develop the best talent available. With Zurich, you can expect to work on challenges that will help you grow and to collaborate with a diverse and inclusive global team. 

People are Zurich’s most important asset. Their varied skills, perspectives and experiences drive innovation. And they reflect the breadth and diversity of our customers, suppliers, communities and investors around the world. We are committed to attracting and retaining talented individuals from a variety of backgrounds and experiences. Zurich does not discriminate based on race, ethnicity, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. 



  • Location(s):  AU - North Sydney 
  • Remote working: No
  • Schedule: Full Time
  • Recruiter name: Thea Tillson
  • Closing date:

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