Senior Business Analyst

A new transformational adventure awaits you… 

Zurich’s ANZ business has three core segments Retail, Group Insurance and General Insurance who have end-to end accountabilities to better serve their customers. They are enabled by Shared Services teams that have a large portfolio of responsibilities. Technology (IT), Sustainability, Agile & Continuous Improvement and Strategy & Strategic Execution form a portfolio. 

Our Technology team is critical to progressing Zurich towards being Australia’s leading Digital Insurer. The Technology strategy focuses on Strengthening Foundations through security, stability and scalability, Builds for the Future through enabling agility, simplicity, efficiency and Enables the art of the possible through modernising our technology architecture, innovation and enabling digitalization of experiences.

Our technology is and will continue to undergo a significant transformation and we are looking for energised, strategic leaders with deep technical expertise to help us navigate this exciting journey.

Let’s create a brighter future together, let’s make a difference  

We have a new Senior Business Analyst position working within our Digital Employee Experience Squad. Reporting to the Chapter Lead - Business Analysis, you will play a key role in shaping and delivering digital solutions that enhance our employee experience.

This role involves working closely with stakeholders, including People, IT, Operations, and external vendors, to identify business needs, define requirements, and ensure the successful implementation of digital tools and platforms that support employees in their daily work.

You will be responsible for the following:

• Analyse complex data from varied sources, identify patterns, and draw meaningful insights.
• Proficiency in gathering and documenting business requirements through techniques such as interviews, workshops, and surveys.
• Process mapping & optimisation – Use BPMN to map out current vs desired state ensuring clarity in process transformation. Experience with process modelling tools (e.g., Visio etc) to document evolving workflows.
• Gap analysis – identify gaps, constraints and inefficiencies, highlight risks, impact, dependencies, and provide recommendations
• Change management - support user adoption by adjusting training and communication strategies based on shifting environments

Important to your success - Unlock your potential

In order to be successful, you will have the following:

• Experience in workplace services, facilities management, help desk management or a related fields ideally in Insurance or Financial Services industry
• Previous experience in mapping out employee/customer persona’s that were then used to develop and implement onboarding requirements, includes laptop specs, software requirements, logistics/ authorizations
• Knowledge of UX/UI principles and human-centered design.
• Hands-on experience with tools like Jira, Confluence, Miro, or similar.
• Familiarity with enterprise digital workplace platforms (e.g., Microsoft 365, ServiceNow, Workday).
• Previous experience in enterprise wide hardware and software roll outs including laptops, Windows upgrades, MFA, AV upgrades, Wifi Upgrades, Company applications enhancements, Telco changes
• A good understanding of the Vendor/ commercial nature of workplace services and IT implementations that impact the delivery approach
• Experience working in both agile/ iterative delivery models as well as structured traditional implementation approaches highly sought after.
• Basic understanding of cloud infrastructure and device end point management advantageous
• Experience using technologies used across the End-User and Digital Workplace areas, e.g. ServiceNow, Microsoft applications, laptops, MS Teams, and facilities management software.

 Belong. Zurich is here to support you 

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

• 5 weeks leave per year for permanent staff through our Z leave initiative, as well as 15 days personal/carer’s leave (as we empower our people to manage their own wellbeing), plus access to Family Care (parental leave)
• Hybrid working arrangement - office 3 days and WFH 2 days p/w standard for FT employees
• Access programs to stay healthy and feel healthier along with receiving a AUD$500 wellbeing payment per year, plus a AUD$295 new starter e-voucher for your WFH set up (flex work - hybrid working), and other great benefits through our Shine portal
• Grow, and thrive in your career (we support and encourage it) with award winning training programs. As our strength is our people and we value your individuality
• Work with global, diverse, and inclusive teams; Explore your passions, fuel innovation, drive equity, collaborate and make a positive difference beyond your role
• Global mobility opportunities across more than 200 countries worldwide
• Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day
• We plant a tree for every new employee
• Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive workplace; Silver AWEI employer, Pride in diversity… to name a few.

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, have work/life balance, and thrive in a supportive environment.

Zurich is an equal opportunity employer.  We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.  

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure!