Senior Technical Business Analyst

A new transformational adventure awaits you… 

Zurich’s ANZ business has three core segments Retail, Group Insurance and General Insurance who have end-to end accountabilities to better serve their customers. They are enabled by Shared Services teams that have a large portfolio of responsibilities. Technology (IT), Sustainability, Agile & Continuous Improvement and Strategy & Strategic Execution form a portfolio. 

Our Technology team is critical to progressing Zurich towards being Australia’s leading Digital Insurer. The Technology strategy focuses on Strengthening Foundations through security, stability and scalability, Builds for the Future through enabling agility, simplicity, efficiency and Enables the art of the possible through modernising our technology architecture, innovation and enabling digitalization of experiences.

Our technology is and will continue to undergo a significant transformation and we are looking for energised, strategic leaders with deep technical expertise to help us navigate this exciting journey.

Let’s create a brighter future together, let’s make a difference  

At Zurich we fully embrace the agile ways of working, as a Technical Business Analyst you will work in IT and play a critical role in driving the requirements elicitation and documentation, solution design and ongoing support of technical as well as business solutions for a range of exciting new initiatives at Zurich’s Digital Platform team.

Your responsibilities will include:

• This role is suitable for a BA who is an ex developer or has solid understanding of messaging technologies such as XML, JSON, as well as experience with various schema definitions such as XSD, RAML, and others.
• Working experience with technologies such as Mulesoft, Salesforce, etc. is highly regarded.
• Experience with Mainframe (i.e. COBOL based systems) and understanding of copybook format is highly desirable.
• Proven experience working in the insurance industry.
• Elicit detailed requirements by conducting interviews, workshops and other techniques that appropriate to each specific situation.
• Capable of writing detailed technical functional specifications as well as user stories.
• Be the bridge between the business and IT, define and document business as well as technical requirements.
• Work closely with SMEs, architects and developers and design solutions that are customer centric, intuitive and cost effective.
• Effectively handle additional changes through negotiations and prioritisations.
• Build strong working relationship with key stakeholders, identify opportunities, explore and define alternative options and make recommendations.
• Manage other BA activities such as gap analysis, impact analysis, estimation, documenting “as is” and “to be”, production handovers as well as supporting SIT, UAT and PVT;

Your skills and experience

As a Tech BA specialising in Insurance you will have extensive experience in domain knowledge such as Life insurance, superannuation and in particular, customer communications. You will demonstrate expert knowledge in designing and implementing customer centric solutions for effective communications.

You will also have: 

• Multiple years experience in the Insurance industry as a Technical Business Analyst.
• Experience in gathering and analysing requirements for systems such as Mulesoft, Salesforce, mainframe (COBOL) is highly regarded. Please note this role requires technical background to define requirements at a system level.
• Proven experience in working in an agile (scrum, kanban etc.) and fast paced environment.
• Solid experience in using JIRA, Confluence, Visio etc.
• Ability to manage multiple priorities under tight timelines.
• Embrace changes with a “can do” attitude, stay flexible and ready for working in a fast paced environment. Able to accept new tasks at short notice.
• Ability to work with multiple squads and resolve conflicts in a professional manner.

 Belong. Zurich is here to support you 

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

• 5 weeks leave per year for permanent staff through our Z leave initiative, as well as 15 days personal/carer’s leave (as we empower our people to manage their own wellbeing), plus access to Family Care (parental leave)
• Hybrid working arrangement - office 3 days and WFH 2 days p/w standard for FT employees
• Access programs to stay healthy and feel healthier along with receiving a AUD$500 wellbeing payment per year, plus a AUD$295 new starter e-voucher for your WFH set up (flex work - hybrid working), and other great benefits through our Shine portal
• Grow, and thrive in your career (we support and encourage it) with award winning training programs. As our strength is our people and we value your individuality
• Work with global, diverse, and inclusive teams; Explore your passions, fuel innovation, drive equity, collaborate and make a positive difference beyond your role
• Global mobility opportunities across more than 200 countries worldwide
• Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day
• We plant a tree for every new employee
• Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive workplace; Silver AWEI employer, Pride in diversity… to name a few.

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, have work/life balance, and thrive in a supportive environment.

Zurich is an equal opportunity employer.  We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.  

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure!