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Team Leader - Case Manager, Life Insurance


About Us


At Zurich, being a responsible and impactful business is more than a story we tell. It’s a principle that informs every action we take. It’s who we are. We are guided by our values. We are optimistic, caring, and reliable. With forward thinking, determination, and a sense of togetherness, we bring our purpose to life.


We are passionate about our purpose to ‘create a brighter future together’, where our voices are diverse, our behaviours are inclusive, our actions drive equity, and our people feel a sense of belonging. There are many reasons why Zurich is the right choice for you. But perhaps the most important is the opportunity you will have to grow and thrive in your career. Working with global, diverse, and inclusive teams, you'll have the chance to develop valuable skills, explore your passions and make a positive impact beyond your role.


About the Role


As a Team Leader within our Underwriting Operations, you’ll motivate, lead, and support a team of case managers as they process new business applications, manage suspense activities, assist in onboarding, and provide end to end support and resolutions as the for first point of contact for our customers. You will lead by example through exciting periods of business change and drive a high-performance culture, ensuring the team deliver a superior level of customer service to our clients and key advisers. You’ll monitor the service level agreements, maintain database information and be responsible for preparing and distributing reports that deliver insights into the team’s performance.


Important to your success


To be successful, you will have previous experience within a Life Insurance role, ideally with exposure to all phases of the case management and underwriting processes. In addition, you will have:


  • Previous people management/development experience.
  • Excellent communication, organisational and interpersonal skills.
  • A good understanding of medical terminology (desirable).
  • A proactive and solutions driven approach with a customer focus.


As a highly adaptable individual, you will thrive in a busy and challenging environment.


Zurich is here to support you


As you make an impact across the business, you’ll feel the support of being part of a strong and stable company. As a long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future. In return for your commitment and hard work Zurich can offer you competitive remuneration, an excellent bonus structure, an annual lifestyle payment and employee discounts.  In addition, Zurich is proud of its corporate and social responsibility and offers every employee an annual volunteer day.


So, make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us. Apply today!


Apply now »